Service Desk Agent ( Mandarin & Cantonese Speaker)

Fujitsu; Kuala Lumpur; Presencial; MYR 24.000 - 42.000; Jornada completa

Descripción de la vacante

Fujitsu Limited in Kuala Lumpur is seeking a multilingual Service Desk Analyst to be the single point of contact for users, handling routine and non-routine incidents, problems and requests. You will provide 1st line support for incidents and work under supervision on a small set of products.

The role requires Mandarin and Cantonese and English, a Bachelor’s degree in IT or related field, and willingness to work shifts. Fresh graduates are welcome to apply; relocation and visa are not provided.

Formación

• Bachelor's Degree in IT or any field.
• Basic IT knowledge with at least 6 months in a Service Desk environment.
• Willing to work on shift or with flexible changes in work time.

Responsabilidades

• Provide 1st line support for incidents.
• Be the single point of contact for users, handling routine and non-routine requests.
• Document actions taken and follow established processes.
• Escalate issues to meet service levels and SLA targets.
• Work as a team member and support personal development.

Conocimientos

Mandarin & Cantonese

English proficiency

Customer service

Educación

Bachelor's Degree in IT or related field

Descripción del empleo

Job Location: Kuala Lumpur

Location Flexibility: Primary Location Only

Req Id: 13765

Posting Start Date: 11/1/26

Roles & Responsibility

(Mandarin & Cantonese) English speaker required to provide a single point of contact for users, dealing with the management of both routine and non-routine incidents, problems and requests. Provision of 1st line support for incidents.

• Technical Capability. Works under supervision, supporting standard technical queries related to a single product/small set of products (e.g. Microsoft products, operating system, basic networking, PCs).
• Business Awareness. Develops an understanding of customer’s environment and service delivery requirements to enable the delivery of a first class service.
• Process. Documents actions taken in resolving routine customer enquiries ensuring established processes/systems are followed.
• Problem Solving. Takes ownership for listening to and understanding basic customer problems asking relevant questions to resolve typically known problems within required timescales. Knows when problems are ‘beyond them’ and escalates so they can be resolved.
• Service Level. Escalates issues as necessary to deliver required service level and meet or exceed customer expectation/SLAs. Monitors performance through statistical reporting and analysis.
• Team Working. Acts as a team player and is viewed by colleagues as a helpful and effective member of the team.
• Personal Development Takes ownership of own development and has a development plan in place.

Qualifications

• Candidate must have a Bachelor's Degree in IT or any field.
• Candidates should possess basic IT Knowledge, with at least 6 months of experience working in a Service Desk Environment. Fresh graduates are encouraged to apply.
• All candidates should be willing to work on shift or flexible to changes in work time (shift time might change in future).

Relocation Supported: No

Visa Sponsorship Approved: No