Bilingual Senior Project Lead – Data Annotation & Delivery

Appen; Kuala Lumpur; On-site; MYR 167,000 - 279,000; Full time

Job summary

Appen is seeking an experienced Senior Project Manager in Kuala Lumpur to lead multiple business lines within its data annotation and content moderation domain. The role requires managing large teams, delivering high-quality results, and coordinating with clients and internal stakeholders.

You will oversee onboarding, process optimization, risk control, and cross-functional collaboration with HR, QA, and Training to ensure smooth operations from day one.

Qualifications

• Bachelor’s degree or above; 8+ years in project management, with at least 3 years in BPO / data annotation / content moderation.
• Must have hands-on project delivery experience, review standards, workflows, tools, and quality expectations.
• Candidates from TikTok, ByteDance, Teleperformance, Concentrix, TaskUs, Appen, or similar are strongly preferred.
• Proven track record managing 100+ FTEs or multiple business lines.
• Strong skills in resource planning, performance management, and team motivation.
• Fluent in Chinese and English – able to use both as working languages; excellent reporting skills.

Responsibilities

• Act as the first owner of assigned business lines, delivering delivery, quality, productivity, and team stability.
• Interface with project stakeholders, manage expectations, and deliver bilingual weekly/monthly/QBR reports.
• Rapid onboarding and delivery: master platform rules, review standards, and drive delivery to target.
• Build, train, and manage teams; oversee performance and cross-project resource allocation.
• Identify bottlenecks, drive SOP standardisation and automation, flag risks with contingency plans.
• Work with HR, QA, Training, and WFM to ensure smooth operations.

Skills

Fluent Chinese-English

Hands-on delivery

BPO domain knowledge

Education

Bachelor’s degree or above

Job description

Appen is seeking an experienced Senior Project Manager in Kuala Lumpur to lead multiple business lines within its data annotation and content moderation domain. The role requires managing large teams, delivering high-quality results, and coordinating with clients and internal stakeholders.

You will oversee onboarding, process optimization, risk control, and cross-functional collaboration with HR, QA, and Training to ensure smooth operations from day one.