Bilingual ITSM Analyst — Japanese/English Support

7802 Accent.Tech.Solut.Sdn Bhd Company; Kuala Lumpur; On-site; MYR 55,000 - 95,000; Full time

Job summary

Accenture in Kuala Lumpur seeks an ITSM Representative to serve as the primary support contact for Japanese-speaking developers, merchants, and stakeholders. You will deliver high-quality operational and technical support, ensuring service excellence through clear communication with internal teams.

You will help resolve issues, drive process improvements, and support ongoing service operations, including API understanding and cross-cultural collaboration to meet departmental goals.

Qualifications

• Bachelor's degree and strong written/oral communication in Japanese and English.
• Ability to support shift schedules when required.
• Experience in providing technical support to developers or merchants.

Responsibilities

• Serve as primary ITSM contact for Japanese-speaking stakeholders.
• Facilitate cross-functional communication to resolve operational issues.
• Contribute to process improvements and ongoing service operations.

Skills

Japanese fluency

English fluency

Communication skills

Analytical thinking

Technical support

Education

Bachelor's degree in a relevant field

Tools

API integration

Job description

Accenture in Kuala Lumpur seeks an ITSM Representative to serve as the primary support contact for Japanese-speaking developers, merchants, and stakeholders. You will deliver high-quality operational and technical support, ensuring service excellence through clear communication with internal teams.

You will help resolve issues, drive process improvements, and support ongoing service operations, including API understanding and cross-cultural collaboration to meet departmental goals.