Bilingual IT Support Specialist - Korean/English

Jobstreet Malaysia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

An IT service company in Malaysia is seeking a professional to provide support for Korean and English-speaking users via phone, email, and chat. The role involves troubleshooting IT issues and ensuring high-quality customer service aligned with SLA requirements. Candidates should hold a diploma or higher, possess strong communication skills, and have at least one year of experience in customer service or IT support. Shift work is required. Competitive salary offered.

Qualifications

• Minimum 1 year experience in customer service / IT service desk support.
• Experience working in Korean company or retail luxury industry is advantageous.
• Good knowledge in IT troubleshooting is an added advantage.

Responsibilities

• Respond to Korean & English-speaking users via phone, email & chat with professional IT solutions.
• Log issues in ITSM system with clear categorisation & priority.
• Troubleshoot common IT issues (Windows OS, Office 365, basic networking & business apps).
• Escalate unresolved cases to higher support levels and follow up until closure.
• Apply knowledge base (KB) and SOP guidelines for resolution.
• Ensure high-quality customer service aligned with SLA requirements.

Skills

IT troubleshooting

Communication skills

Problem-analysis skills

Critical thinking

Bilingual in Korean and English

Education

Diploma or higher qualification

Job description

An IT service company in Malaysia is seeking a professional to provide support for Korean and English-speaking users via phone, email, and chat. The role involves troubleshooting IT issues and ensuring high-quality customer service aligned with SLA requirements. Candidates should hold a diploma or higher, possess strong communication skills, and have at least one year of experience in customer service or IT support. Shift work is required. Competitive salary offered.