Bilingual Inside Sales & Customer Support Specialist

Weenet Electronics (M) Sdn Bhd; Seberang Perai; On-site; MYR 30,000 - 48,000; Full time

Benefits offered by this job

5-day week

EPF

SOCSO

EIS

13th-month AWS

Performance bonus

Free parking

Career growth

Work-life balance

Job summary

Weenet Electronics (M) Sdn Bhd is seeking a Customer Service Representative / Inside Sales Executive to join our team in Penang. You will process orders, handle customer emails and phone inquiries in Mandarin and English, and coordinate shipments to meet delivery requests.

The role emphasizes proactive communication, accurate record-keeping, and collaboration with colleagues to ensure customer satisfaction.

Qualifications

• Fluent in Mandarin and English; able to communicate professionally with customers.
• Experience in customer service or sales administration is an advantage.
• Good telephone and email communication skills; able to work both independently and in a team.

Responsibilities

• Process incoming orders accurately and timely.
• Handle customer emails including rescheduling and delivery requests.
• Respond to inquiries and resolve issues via email or phone.
• Follow up with customers to ensure issues are resolved.
• Perform shipping/logistics tasks and generate shipping documents.
• Maintain records of orders, deliveries and related documentation.

Skills

Mandarin

English

Customer Service

Order Processing

Job description

Weenet Electronics (M) Sdn Bhd is seeking a Customer Service Representative / Inside Sales Executive to join our team in Penang. You will process orders, handle customer emails and phone inquiries in Mandarin and English, and coordinate shipments to meet delivery requests.

The role emphasizes proactive communication, accurate record-keeping, and collaboration with colleagues to ensure customer satisfaction.