Bilingual Finance & Administration Operations Lead

IBM; Selangor; On-site; MYR 180,000 - 240,000; Full time

Job summary

IBM Consulting Finance & Administration Delivery — Operations Manager (Chinese Bilingual) in Selangor, Malaysia, leads three operational teams to ensure accurate, timely, and compliant outputs across procurement, AP, vendor management and finance systems. You will own SLA/KPI reporting, drive improvements, and act as escalation point for complex issues, while coaching analysts to senior experts.

The role requires strong leadership, regulatory compliance, and a focus on process automation in the

Responsibilities

• Lead three operational teams day-to-day, ensuring every function delivers accurate, timely, and compliant outputs.
• Ensure compliance with procurement policies, controls and audit requirements.
• Own and report on SLA and KPI performance, identifying gaps early and driving corrective action before issues escalated.
• Act as the final escalation point for complex issues spanning procurement, accounts payable, vendor management, and finance systems.
• Build and develop your team- from analysts to senior subject matter experts - through coaching, performance reviews, and structured development plans.
• Present clear, concise operational reports to Senior Management on a weekly, monthly, and quarterly basis.
• Identify and lead process improvement and automation initiatives to increase efficiency and reduce manual workload.
• Ensure all operations meet internal audit, compliance, and regulatory requirements — a non-negotiable in the medical industry.
• Serve as the main point of contact for internal business partners, finance controllers, IT teams, and external vendors on operational matters.
• Champion a culture of accountability, continuous improvement, and high-quality service delivery across all teams.
• Support transition, training, knowledge transfer and operational readiness activities.
• Prepare operational reports, analyse performance trends and recommend improvement actions.

Job description

IBM Consulting Finance & Administration Delivery — Operations Manager (Chinese Bilingual) in Selangor, Malaysia, leads three operational teams to ensure accurate, timely, and compliant outputs across procurement, AP, vendor management and finance systems. You will own SLA/KPI reporting, drive improvements, and act as escalation point for complex issues, while coaching analysts to senior experts.

The role requires strong leadership, regulatory compliance, and a focus on process automation in the