Finance & Administration Delivery - Operations Manager (Chinese Bilingual)

IBM

Petaling Jaya

On-site

MYR 180,000 - 240,000

Full time

14 days+

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Job summary

IBM Malaysia, part of IBM Consulting, seeks a Finance & Administration Delivery - Operations Manager (Chinese Bilingual) in Petaling Jaya. You will lead three operational teams, ensure compliant outputs, manage SLAs/KPIs, and escalate complex issues across procurement, AP, and vendor management.

You will build talent through coaching and drive process improvements. You’ll work with ERP platforms like SAP/Oracle, Coupa/Ariba/Concur, and Excel/PowerPoint for reporting.

Qualifications

Bachelor's degree in Business, Finance, or related field.
5–7 years in Finance Shared Services, BPO, or Accounts Payable ops, preferably in regulated/healthcare.
1–3 years of people leadership or supervisory experience.

Responsibilities

Lead three operational teams day-to-day, ensuring accurate, timely, and compliant outputs.
Ensure compliance with procurement policies, controls and audit requirements.
Own and report on SLA and KPI performance, identifying gaps and driving corrective action.
Act as final escalation point for complex issues spanning procurement, accounts payable, vendor management, and finance systems.
Coach and develop team through performance reviews and development plans.
Present clear operational reports to Senior Management weekly, monthly, and quarterly.
Identify and lead process improvements and automation initiatives to increase efficiency.
Ensure all operations meet internal audit, compliance, and regulatory requirements (SOX or similar).
Serve as main contact for internal partners, finance controllers, IT, and external vendors.
Foster accountability and continuous improvement across teams.
Support transition, training, and knowledge transfer activities.
Prepare operational reports and analyze performance trends for improvements.

Skills

Finance ops

People leadership

Vendor management

ERP systems

Excel

PowerPoint

SOX awareness

Chinese bilingual

Education

Bachelor's Degree

Tools

SAP

Oracle

Coupa

Ariba

Concur

Job description

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You’ll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you’ll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You’ll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your role and responsibilities

Core Responsibilities

Lead three operational teams day-to-day, ensuring every function delivers accurate, timely, and compliant outputs.
Ensure compliance with procurement policies, controls and audit requirements.
Own and report on SLA and KPI performance, identifying gaps early and driving corrective action before issues escalated.
Act as the final escalation point for complex issues spanning procurement, accounts payable, vendor management, and finance systems.
Build and develop your team- from analysts to senior subject matter experts - through coaching, performance reviews, and structured development plans.
Present clear, concise operational reports to Senior Management on a weekly, monthly, and quarterly basis.
Identify and lead process improvement and automation initiatives to increase efficiency and reduce manual workload.
Ensure all operations meet internal audit, compliance, and regulatory requirements — a non-negotiable in the medical industry.
Serve as the main point of contact for internal business partners, finance controllers, IT teams, and external vendors on operational matters.
Champion a culture of accountability, continuous improvement, and high-quality service delivery across all teams.
Support transition, training, knowledge transfer and operational readiness activities.
Prepare operational reports, analyse performance trends and recommend improvement actions.

Required education

Bachelor's Degree

Required technical and professional expertise

Required Experience:

5- 7 years in Finance Shared Services, BPO, or Accounts Payable operations — ideally in a regulated or medical/healthcare environment.
1-3 years of people leadership or supervisory experience.

Preferred technical and professional experience

Preferred Skills & Experience

Solid hands-on background in one or more of: invoice processing, accounts payable, employee expense management, or procurement support.
Comfortable working with ERP and finance platforms such as SAP, Oracle, Coupa, Ariba, or Concur. Proficient in Excel and PowerPoint for reporting.
Experience managing operations against defined service levels, with the ability to interpret performance data and drive improvements.
Strong stakeholder management, communication and problem-solving skills.
Understanding of internal controls, audit readiness, and compliance requirements relevant to finance operations (SOX or similar frameworks is an advantage).
Proficiency in Microsoft Excel, PowerPoint and reporting tools.
Bachelor's Degree in Business, Supply Chain, Procurement or a related discipline preferred.
Experience in healthcare industry is a bonus

ABOUT BUSINESS UNIT

IBM Consulting is IBM’s consulting and global professional services business, with market leading capabilities in business and technology transformation. With deep expertise in many industries, we offer strategy, experience, technology, and operations services to many of the most innovative and valuable companies in the world. Our people are focused on accelerating our clients’ businesses through the power of collaboration. We believe in the power of technology responsibly used to help people, partners and the planet.

YOUR LIFE @ IBM

In a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you’ll be able to learn and develop yourself and your career, you’ll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

ABOUT IBM

IBM’s greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.

Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we’re also one of the biggest technology and consulting employers, with many of the Fortune 500 companies relying on the IBM Cloud to run their business.

At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it’s time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

IBM is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, neurodivergence, age, or other characteristics protected by the applicable law. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.

OTHER RELEVANT JOB DETAILS

Job Title

Finance & Administration Delivery - Operations Manager (Chinese Bilingual)

Job ID

132509

City / Township / Village

PETALING JAYA

State / Province

Selangor

Country

Malaysia

Work arrangement