Bilingual Customer Support Specialist

DryBox MY Sdn. Bhd.; Kuala Lumpur; On-site; MYR 36,000 - 51,000; Full time

Benefits offered by this job

Employee discounts on store merchandis

Overseas travel opportunities

Job summary

DryBox MY Sdn. Bhd. is seeking a customer service representative in Kuala Lumpur to handle inquiries via phone, email, and chat. You will resolve issues, provide accurate product information, and process orders with a customer-first approach.

The role requires at least 2 years of customer service experience and fluency in Mandarin, English, and Malay. You may work varied shifts and have opportunities for personal growth and overseas travel.

Qualifications

• Minimum 2 years of customer service experience.
• Proficiency in Mandarin, English and Malay for client interaction.
• Willingness to work varying shifts including evenings, weekends and holidays.
• Openness to overseas travel opportunities and a supportive culture.

Responsibilities

• Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
• Resolve customer issues and complaints with empathy and efficiency.
• Provide accurate information about products, services, and company policies.
• Process orders, warranty, returns, and exchanges accurately.
• Identify and elevate issues to the appropriate team when necessary.
• Stay up-to-date with product knowledge, company policies, and industry trends.
• Provide feedback to management to improve customer service processes and products.

Skills

Mandarin

English

Malay

Problem solving

Job description

DryBox MY Sdn. Bhd. is seeking a customer service representative in Kuala Lumpur to handle inquiries via phone, email, and chat. You will resolve issues, provide accurate product information, and process orders with a customer-first approach.

The role requires at least 2 years of customer service experience and fluency in Mandarin, English, and Malay. You may work varied shifts and have opportunities for personal growth and overseas travel.