Bilingual Customer Experience Specialist EN/TH

Welsend Malaysia; Kuala Lumpur; On-site; MYR 36,000 - 48,000; Full time

Job summary

Welsend Malaysia is seeking a Customer Experience Representative to join our growing team in Kuala Lumpur. You will handle inquiries across calls, email, and live chat, delivering friendly, professional service.

The ideal candidate has at least 1 year in customer service, fluent English and Thai, strong communication, and the ability to work in shifts including nights and weekends. Join us to help improve the customer journey and loyalty.

Qualifications

• 1 year of experience in customer service.
• Excellent verbal and written communication.
• Strong organizational and time management skills.
• Proficiency with email, live chat, and office software.
• Willingness to work in shifts including nights and weekends.

Responsibilities

• Respond to customer inquiries via calls, email, and live chat promptly and professionally.
• Resolve issues by listening and offering timely solutions.
• Escalate unresolved issues to higher-level support when needed.
• Provide product and service recommendations based on customer needs.
• Gather customer feedback and share insights with management.
• Perform administrative tasks as assigned.
• Meet KPIs for customer satisfaction, response time, and efficiency.
• Contribute to business strategies, including self-service options.
• Continuously improve workflows and service processes.

Skills

English fluency

Thai fluency

Tools

Email

Live chat

Microsoft Office

Google Workspace

Job description

Welsend Malaysia is seeking a Customer Experience Representative to join our growing team in Kuala Lumpur. You will handle inquiries across calls, email, and live chat, delivering friendly, professional service.

The ideal candidate has at least 1 year in customer service, fluent English and Thai, strong communication, and the ability to work in shifts including nights and weekends. Join us to help improve the customer journey and loyalty.