Bilingual Client Operations Specialist - English & Mandarin

Tarro; Kuala Lumpur; On-site; MYR 47,000 - 78,000; Full time

Job summary

Tarro in Kuala Lumpur is seeking a Client Operation Specialist (Bilingual in Mandarin and English) to join our team. You will address client concerns, establish trusted advisor relationships, and maintain ongoing engagement to ensure successful outcomes.

You will coordinate with English-speaking colleagues and Mandarin-speaking clients to translate concerns, advocate for clients, and resolve issues promptly.

Qualifications

• Fluent in English and Mandarin.
• Fast learner capable of mastering product and call techniques.
• Willingness to take ownership and represent the company.
• Passion for helping clients succeed.
• Strong written and verbal communication.
• Ability to handle pressure and connect with clients over the phone.

Responsibilities

• Address clients' concerns via multiple channels.
• Establish trusted advisor relationships with clients.
• Maintain sustainable relationships through active engagement.
• Provide appropriate solutions to resolve issues efficiently.
• Translate between Mandarin and English for client resolution.
• Act as client advocate and mediate disputes.
• Follow up to ensure resolution and client recovery.

Skills

English

Mandarin

Communication

Customer service

Ownership

Job description

Tarro in Kuala Lumpur is seeking a Client Operation Specialist (Bilingual in Mandarin and English) to join our team. You will address client concerns, establish trusted advisor relationships, and maintain ongoing engagement to ensure successful outcomes.

You will coordinate with English-speaking colleagues and Mandarin-speaking clients to translate concerns, advocate for clients, and resolve issues promptly.