Client Operations Specialist (Fresh Graduates) | Bilingual English & Mandarin

Tarro; Kuala Lumpur; On-site; MYR 47,000 - 78,000; Full time

Job summary

Tarro in Kuala Lumpur is seeking a Client Operation Specialist (Bilingual in Mandarin and English) to join our team. You will address client concerns, establish trusted advisor relationships, and maintain ongoing engagement to ensure successful outcomes.

You will coordinate with English-speaking colleagues and Mandarin-speaking clients to translate concerns, advocate for clients, and resolve issues promptly.

Qualifications

• Fluent in English and Mandarin.
• Fast learner capable of mastering product and call techniques.
• Willingness to take ownership and represent the company.
• Passion for helping clients succeed.
• Strong written and verbal communication.
• Ability to handle pressure and connect with clients over the phone.

Responsibilities

• Address clients' concerns via multiple channels.
• Establish trusted advisor relationships with clients.
• Maintain sustainable relationships through active engagement.
• Provide appropriate solutions to resolve issues efficiently.
• Translate between Mandarin and English for client resolution.
• Act as client advocate and mediate disputes.
• Follow up to ensure resolution and client recovery.

Skills

English

Mandarin

Communication

Customer service

Ownership

Job description

About Us:

Here at Tarro we build products that empower small brick and mortar restaurants by liberating them of the operational burden of running their business. We accomplish this by providing a frictionless connection between them and their customers through our multi-product ecosystem offering AI-enabled order taking, delivery enablement, payment solutions, and point-of-sale software. At Tarro, we use a combination of bits (technology) and atoms (people) to solve real world problems facing small business owners.

We obsess over placing our customers first and working backwards from there. When our customers succeed, we succeed. The restaurant industry in the US is over a $1 trillion total addressable market (TAM), but remains relatively underserved by technology. Large chains are able to afford expensive tech that gives them a huge advantage; we believe that small restaurant owners deserve access to the same technologies at an affordable price.

Tarro has been profitable for nearly a decade and seen 5x revenue growth in the past four years. As of our last fundraising round in mid-2022, we were valued at $450M and have since seen substantial growth across customer acquisition, product development and company headcount. Thousands of loyal restaurants have entrusted Tarro with their success, and together we have supported nearly 20 million customers. We are proud to be named one of Built In’s top companies to work for in 2023.

To learn more about our culture, values and how you can be a part of helping mom & pop restaurants thrive, please visit us here! Helping Independent Restaurants Thrive.

What we’re looking for:

We are on the lookout for an organized Client Operation Specialist (Bilingual in Mandarin and English) to join our passionate team at Wonders Corporation in Kuala Lumpur. Growing your career as a Full Time Client Operation Specialist (Bilingual in Mandarin and English) is an awesome opportunity to develop useful skills.

What you’ll accomplish:

• Address clients' concerns effectively through various communication channels




• Establish a trusted strategic advisor relationship with our clients




• Maintain sustainable relationships with clients through active engagement and open communication




• Provide appropriate solutions or alternatives in the most effective/efficient manner to resolve customers issues




• Coordinate with English-speaking colleagues/customers, translate and communicate their concerns to the Mandarin-speaking clients for resolution




• Act as client advocate, liaise with their customers, mediate and settle disputes with their best interest in mind




• Promptly follow up with the relevant parties to ensure resolution and customer recovery
  

About you:

• Professional fluency in English and Mandarin




• A quick and willing learner that can master all details of our product and call taking techniques




• Enthusiasm for our business. Takes ownership and acts on behalf of the entire company




• Passion for helping others. Takes great satisfaction in seeing our clients business succeed




• The intelligence to recognize areas of improvement in the company, and the ability to articulate/execute them




• Ability to work well under high pressure and can think quickly on his/her feet. Ability to connect with clients over the phone and make them feel comfortable




• An innate motivation to service our clients the best possible way




• Strong work ethic and a can-do attitude




• Has excellent verbal and written communication skills

Tarro is committed to hiring the best team to empower small businesses to thrive. We believe that a diverse workforce is paramount to our success. We welcome talent from all backgrounds - including but not limited to - race, sexual orientation, gender identity, age, nationality, religion, veteran status, political affiliation, and disability.

Competitive Total Salary Package: Earn up to RM7000 per month, including base salary, allowances, and incentives!