Bilingual Client Intake Specialist: Mandarin/English Remote

Law Offices of Sabrina Li; Malaysia; Remote; MYR 36,000 - 60,000; Full time

Benefits offered by this job

Holiday pay (US federal holidays)

Performance-based bonuses

Remuneration reviews

Job summary

The Law Offices of Sabrina Li, P.C. is seeking a proactive Bilingual Client Intake Specialist (Mandarin & English) to serve as the primary contact for clients while providing admin support. This fully remote, full-time role supports the team across Pacific Time hours and requires strong communication and scheduling skills.

Ideal candidates will be fluent in Mandarin and English, have 2+ years in client relations or admin roles, and experience with CRM tools. Prior exposure to U.S.

Qualifications

• Fluent in Mandarin and English, both written and verbal.
• Minimum of 2 years in client relations, customer service, or admin support.
• Bachelor's degree in communications or related field preferred.

Responsibilities

• Serve as primary contact for client calls, emails, and social media inquiries with Mandarin-English support.
• Screen inquiries, schedule consultations, and guide clients through intake process.
• Build rapport, follow up on inquiries, and help convert leads into retained clients.

Skills

Bilingual Mandarin-English

CRM familiarity

Scheduling

Microsoft Office

Communication

Education

Bachelor's degree in communications or related field

Tools

CRM software

Scheduling apps

Office suite

Job description

The Law Offices of Sabrina Li, P.C. is seeking a proactive Bilingual Client Intake Specialist (Mandarin & English) to serve as the primary contact for clients while providing admin support. This fully remote, full-time role supports the team across Pacific Time hours and requires strong communication and scheduling skills.

Ideal candidates will be fluent in Mandarin and English, have 2+ years in client relations or admin roles, and experience with CRM tools. Prior exposure to U.S.