Bilingual Client Intake Specialist (Mandarin & English)

Sabrina Li; Malaysia; Remote; MYR 56,000 - 89,000; Full time

Benefits offered by this job

Comprehensive training

Professional development

Remote-friendly

Holiday pay

Performance bonuses

Remuneration reviews

Job summary

The Law Offices of Sabrina Li, P.C. seeks a proactive Bilingual Client Intake Specialist fluent in Mandarin and English to serve as the primary contact for clients while providing administrative support.

This remote, full-time role is open to candidates in China, Malaysia, and Taiwan. You will manage client inquiries, schedule consultations, maintain CRM records, and collaborate with attorneys to ensure smooth communications and high client satisfaction.

Qualifications

• Minimum of 2 years of experience in client relations, customer service, or administrative support.
• Bachelor's degree preferred in communications, business, or related field.
• Fluent in Mandarin and English, written and spoken.
• Experience with a U.S.-based law firm is highly preferred.
• Familiarity with CRM software and scheduling tools.

Responsibilities

• Serve as a primary point of contact for client calls, emails, and social media inquiries with Mandarin-English support.
• Screen inquiries, schedule consultations, and guide clients through the intake process.
• Build rapport, follow up on inquiries, and support lead conversion.
• Manage calendars, inboxes, and deadlines while supporting the management team.
• Maintain accurate client records in CRM and liaise with attorneys and partners.

Skills

Mandarin & English bilingual

Client relations

Communication

Scheduling

CRM familiarity

Education

Bachelor's degree in communications or related field

Tools

CRM software

Microsoft Office

Scheduling apps

Virtual collaboration tools

Job description

Job Title: Bilingual Client Intake Specialist (Mandarin & English)

Type: Independent Contractor

Location: Remote | China, Malaysia and Taiwan

Working Arrangement: Full-time, Virtual

About Us

The Law Offices of Sabrina Li, P.C. is a leading, full-service U.S. immigration law firm with offices in Los Angeles, Pasadena, Santa Ana, and Dallas, as well as international operations across Asia, Africa and Central and South America. We are dedicated to helping individuals, families, and businesses navigate complex legal challenges with skill, compassion, and integrity.

We are proud to be recognized as a 2025 Inc. Best Workplaces honoree, a distinction that reflects our intentional investment in our people and workplace culture. We are committed to fostering a supportive, collaborative, and growth-oriented environment where team members feel valued, empowered, and equipped to succeed. Our firm prioritizes professional development, clear career pathways, and a culture of accountability and respect — creating a workplace where high performers can build meaningful, long-term careers.

Why Join Our Team?

Supportive & Growth-Oriented Environment

• Comprehensive training to set you up for success in your role
• Ongoing opportunities for professional development and career advancement
• Collaborative and empowering culture within a global team

Flexible Remote Work

• Fully remote position based in Asia
• Flexible scheduling to support productivity and work-life balance
• Work from the comfort of your home with no commute

Competitive & Rewarding Benefits

• Holiday pay for all U.S. federal holidays observed by the firm
• Performance-based bonuses to reward your contributions
• Periodic remuneration reviews to ensure fair and competitive compensation

Dynamic & Professional Culture

• Be part of a team that values initiative, reliability, and professionalism
• Thrive in an environment that encourages innovation and continuous learning

About the Role

We are seeking a proactive and detail-oriented Bilingual Client Intake Specialist to serve as a primary point of contact for clients while providing administrative support to our team. The ideal candidate should have fluency in Mandarin and English, will excel in client communication, scheduling, organization, and coordination.

Key Responsibilities

• Serve as a primary point of contact for client calls, emails, and social media inquiries, providing professional Mandarin-English bilingual support to ensure clear and effective communication
• Screen inquiries, identify client needs, schedule consultations, and guide prospective clients through the intake process
• Build rapport with clients, follow up on inquiries, and support the conversion of leads into retained clients, meeting monthly sales and consultation targets
• Manage calendars, inboxes, communications, and deadlines while providing day-to-day operational support to the management team
• Maintain accurate and up-to-date client records using CRM systems, including tracking interactions, follow-ups, and intake progress
• Liaise professionally with clients, business partners, and third parties while maintaining strong working relationships
• Collaborate closely with attorneys and team members to ensure smooth communication, efficient workflows, and a high level of client satisfaction

Qualifications

• Minimum of 2 years of experience in client relations, customer service, administrative support, or a related role (required)
• Bachelor's degree in communications, business administration, or related field preferred
• Fluent in Mandarin and English, both written and verbal (required)
• Prior experience with a U.S.-based law firm, preferably specializing in immigration law (highly preferred)
• Familiarity with CRM software, virtual communication tools, and scheduling applications
• Proficiency in Microsoft Office Suite, email management systems, and virtual collaboration tools
• Strong interpersonal skills, attention to detail, and ability to multitask
• Reliable internet connection and dedicated home office setup
• Familiarity with communicating through social media platforms such as RedNote, WeChat, Facebook, Instagram, WhatsApp, and LinkedIn.

Working Hours

The standard working hours for this role are 8:00 AM to 5:00 PM Pacific Time (PST). However, alternative shift arrangements may be considered to accommodate the vast time difference.

Application Process

To better evaluate candidate skills prior to the interview phase, the application process may include a short video assessment simulating a role-specific scenario in addition to the standard application form.

Join our team as a Bilingual Client Intake Specialist and contribute to our mission of delivering exceptional client service while advancing your career in a supportive, professional environment.

Due to the high volume of applications we receive, contacting our offices by phone regarding this position is strictly prohibited. Any phone inquiries about application status will result in automatic disqualification from the hiring process. Our hiring team carefully reviews every submission and will contact qualified candidates directly.