Benefits Admin Specialist - Tier 1 Support

Alcon; Malaysia; On-site; MYR 36,000 - 60,000; Full time

Job summary

Alcon Malaysia is seeking a Benefits Associate to provide Tier-1 support for employee benefits and inquiries through the HR Service Center. The role covers enrollments, life events, payroll-related updates, and vendor coordination, collaborating with Payroll, Global Benefits COE, and other HR stakeholders to ensure timely service.

You will maintain benefit records, support annual enrollment, assist with pension and retirement administration, and help with reporting, data integrity, and

Qualifications

• High School Diploma or equivalent required.
• Bachelor's Degree in HR, Business Administration, Finance, or a related field is preferred.
• Fluent in written and spoken English.
• Entry-level position; experience in Customer Service, HR Operations, Shared Services, Benefits Administration, Payroll support, or related admin functions is preferred.
• Experience with HR systems, service management tools, or employee data management is a plus.

Responsibilities

• Serve as the primary Tier-1 contact for employee benefits inquiries and service requests.
• Respond to routine questions related to benefits programs, eligibility, enrollments, deductions, beneficiaries, and claims support.
• Create, update, and manage cases within the HR Service Center with timely resolution and quality service.
• Escalate complex inquiries to senior team members, vendors, Payroll, or the Global Benefits COE.
• Support employees, beneficiaries, and vendors by collecting and validating documentation for benefits transactions.
• Process benefit enrollments, life events, status changes, terminations, and other employee transactions.
• Support annual enrollment activities and country-specific benefits administration processes.
• Maintain employee benefit records and ensure documentation is complete and accurate.
• Assist with flexible benefits programs and other assigned benefits offerings.
• Support claims administration processes and coordinate with employees and vendors.

Skills

Customer service

Communication

Attention to detail

Time management

Problem solving

Data accuracy

Education

Bachelor's degree preferred in HR/Business/Finance

High School Diploma or equivalent required

Associate Degree considered

Tools

Excel

Word

HR systems

Service management platforms

Job description

Alcon Malaysia is seeking a Benefits Associate to provide Tier-1 support for employee benefits and inquiries through the HR Service Center. The role covers enrollments, life events, payroll-related updates, and vendor coordination, collaborating with Payroll, Global Benefits COE, and other HR stakeholders to ensure timely service.

You will maintain benefit records, support annual enrollment, assist with pension and retirement administration, and help with reporting, data integrity, and