End-to-End Order & Customer Support Specialist

Alcon

Selangor

On-site

MYR 60,000 - 90,000

Full time

14 days+

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Benefits offered by this job

Competitive compensation package

Comprehensive benefits

Continuous learning and development

Job summary

Alcon Malaysia is seeking a Customer Service and Order Management professional to oversee end‑to‑end order processing, ensure policy adherence, and support both pre‑sale and post‑sale activities, including handling complex orders and coordinating with production and distribution teams.

You will work in a multi‑lingual environment requiring English and Cantonese/Mandarin, leverage ERP systems, and drive process improvements across order management and customer service to enhance data accuracy and

Qualifications

Bachelor’s degree in business or related field.
Proficient in English and Cantonese/Mandarin (to support HK/ Taiwan market).
1–5 years’ experience in Customer Service / Order Management / Medical device field.
Strong ERP and operational expertise.
Preferred projects experience related to Supply Chain Management.
Customer‑focused, detail‑oriented, and proactive.

Responsibilities

Oversee end-to-end order processing (intake, validation, modification, closure) across multiple order types such as Sales, Return, Sample, Demo, Equipment.
Ensure all orders are processed accurately and in alignment with internal policies and service standards.
Monitor backorder communications with customer and sales team; identify delays and risks; ensure timely resolution.