Bellman

The Prestige Hotel; George Town; On-site; MYR 20,000 - 27,000; Full time

Benefits offered by this job

Monthly bonuses

Public holidays

Annual leave

Birthday leave

Duty meals and OC

Uniform and laundry provided

Insurance and medical coverage

Discounted room stay

Employee referral program

Job summary

The Prestige Hotel in George Town, Penang, is seeking a professional Bellman to join our Front Office & Guest Services team. This full-time position involves welcoming guests, assisting with luggage, providing local information, and coordinating with front desk and housekeeping for smooth check-ins and check-outs.

Fresh graduates are welcome; fluency in English and a keen eye for detail are essential. You will support guests with transportation, security awareness, and daily duties while

Qualifications

• Fresh graduates welcomed
• Eye for detail and ability to provide best-fit solutions for guests
• Fluency in English

Responsibilities

• Welcome arriving guests warmly and assist with luggage handling
• Provide guests with information about facilities, attractions and dining options
• Respond to guest requests and handle special requests or services
• Maintain the lobby and entrance areas in a clean, welcoming, organized manner
• Coordinate with front desk and housekeeping to ensure smooth check-ins/outs
• Arrange transportation services including taxis, ride-sharing and airport transfers
• Monitor the lobby area for security and report concerns
• Assist with luggage storage and retrieval for extended stays or early departures
• Open doors, assist guests with packages and carry items
• Maintain professional appearance and adhere to hotel dress code

Job description

About the role

The Prestige Hotel is seeking a professional and courteous Bellman to join our Front Office & Guest Services team in George Town, Penang. This is a full-time position that plays a vital role in creating memorable first impressions for our guests. As a Bellman, you will be the first point of contact for many of our arrivals and departures, setting the tone for their entire stay at our hotel. This role is essential to maintaining the high standards of hospitality and service excellence that define The Prestige Hotel.

Key responsibilities

Welcome arriving guests warmly and assist them with luggage handling, ensuring all belongings are safely transported to guest rooms

Provide guests with comprehensive information about hotel facilities, amenities, local attractions and dining options

Respond promptly to guest requests and ensure efficient handling of special requests or additional services

Maintain the lobby and entrance areas in a clean, welcoming and organised manner at all times

Coordinate with front desk and housekeeping staff to ensure smooth check-ins and check-outs

Arrange transportation services, including assistance with taxis, ride-sharing and airport transfers

Monitor the lobby area for security purposes and report any concerns to management

Assist with luggage storage and retrieval for guests during extended stays or early departures

Perform light maintenance tasks, including opening doors, assisting guests with packages and carrying items as needed

Maintain professional appearance and conduct in accordance with hotel dress code and standards

JOB REQUIREMENT

Fresh graduates welcomed

Have an eye for details and able to provide best fit solutions for guests

Possess strong interpersonal skills with fluency in English.

Self starter, goal oriented, eye for details and has an ability to drive change

Responsible, reliable and committed.

Ability to work well under pressure in a fast-paced environment.

JOB BENEFITS

A great experience in the niche market of premium Design Hotel

Monthly bonuses

Public holidays

Annual leave

Birthday leave

Duty meals and OC

Uniform and laundry provided

Insurance and medical coverage

Discounted room stay

Employee referral program