Bellhop

RICH MILLION CORPORATION SDN BHD; Bintulu; On-site; MYR 20,000 - 33,000; Full time

Job summary

RICH MILLION CORPORATION SDN BHD is seeking a Guest Service Associate to support VIP guests at our hotel in Malaysia. You will coordinate VIP parking, assist with luggage handling, and ensure a welcoming reception for all guests.

Role requires basic English and Bahasa Malaysia, a friendly demeanor, and the ability to lift luggage. Shifts, weekends and public holidays are expected; prior hospitality experience is a plus but not required.

Qualifications

• Minimum SPM or equivalent.
• Able to communicate in basic English and Bahasa Malaysia.
• Friendly, polite and customer-service oriented.
• Physically fit and able to lift and carry guest luggage.
• Will ing to work shifts, weekends and public holidays.
• Well-groomed with a pleasant personality.
• Prior experience in hotel or hospitality is an advantage but not required.

Responsibilities

• Communicate with Front Office Associate to understand VIP parking, group bookings, events, and airport transport.
• Ensure VIP parking reserved according to the parking reserved board.
• Assist guests open the door of the car and welcoming guest.
• Assist guests loading and unloading luggage from/to the vehicles.
• Respond to guest requests courteously and efficiently.
• Attend guest's query and provide accurate information.
• Promote internal products & services.
• Follow hotel safety, security, and service standards at all time.
• Any other tasks that assigned by your immediate superior and management.

Skills

Basic English

Bahasa Malaysia

Customer-service

Physical fitness

Education

SPM or equivalent

Job description

Communicate with Front Office Associate, to understand the expected VIP parking, group booking, event of the day & airport transport.

Ensure the VIP parking has been well reserved according to the parking reserved board.

Ensure the luggage trolley is in good condition and in correct location.

Ensure the NU Lounge & Lobby area is clean and all assets is in correct location.

Ensure the welcoming drink is ready at 9 am and the light is on.

Ensure the luggage storage room is clean & tidy. All luggage insides comes with luggage tag and guest details.

Assist guest open the door of the car and welcoming guest.

Assist guest loading and unloading luggage from/to the vehicles.

Respond to guest requests courteously and efficiently.

Attend guest's query and provide accurate information.

Promote internal products & services.

Wash hotel van and monitor the road tax expiry, engine oil mileage.

Follow hotel safety, security, and service standards at all time.

Any other tasks that assigned by your immediate superior and management.

Qualifications:

Minimum SPM or equivalent

Able to communicate in basic English and Bahasa Malaysia

Friendly, polite and customer-service oriented

Physically fit and able to lift and carry guest luggage

Willing to work shifts, weekends and public holidays

Well-groomed with a pleasant personality

Prior experience in hotel or hospitality is an advantage but not required