Banking Customer Service Officer (Contract) — On‑Site

CIMB; Johor; On-site; MYR 30,000 - 42,000; Full time

Job summary

CIMB Group is seeking a Customer Service Officer (Contract) based in Johor, Malaysia. The role involves handling inquiries via phone, email, and in person, and providing information on banking products and services.

You will process basic transactions, maintain records, and escalate complex issues to appropriate teams in a fast-paced branch or contact center. The ideal candidate has strong customer service skills, excellent English, and may have Bahasa Malaysia proficiency.

Qualifications

• Strong customer service skills with empathy and problem-solving abilities.
• Clear spoken and written English; Bahasa Malaysia and other local languages are advantageous.
• Ability to work in high-volume, fast-paced environments with attention to detail.
• Basic knowledge of banking products, services and regulatory requirements; quick learner.

Responsibilities

• Respond to customer inquiries via phone, email, and in person.
• Provide clear information on banking products, services, and procedures.
• Process basic banking transactions and escalate complex issues to relevant teams.
• Maintain accurate records of customer interactions and adhere to policies.
• Meet service quality and productivity targets in a branch or contact center setting.

Skills

Customer service

Active listening

Communication skills

Teamwork

English language

Education

Diploma or equivalent

Tools

CRM systems

Job description

CIMB Group is seeking a Customer Service Officer (Contract) based in Johor, Malaysia. The role involves handling inquiries via phone, email, and in person, and providing information on banking products and services.

You will process basic transactions, maintain records, and escalate complex issues to appropriate teams in a fast-paced branch or contact center. The ideal candidate has strong customer service skills, excellent English, and may have Bahasa Malaysia proficiency.