Contact Centre Consultant (SG) MY

CIMB Bank Berhad

Kuala Lumpur

On-site

MYR 36,000 - 71,000

Full time

14 days+

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Benefits offered by this job

Competitive salary

Comprehensive benefits package

Career advancement

Work-life balance

Job summary

CIMB Bank Berhad in Kuala Lumpur invites applications for a Contact Centre Consultant - Card Call Centre - Inbound (SG) MY. You will be the first point of contact for customers, handling inbound calls related to credit card services and providing world-class service.

Responsibilities include handling enquiries, processing transactions, resolving complaints promptly, and delivering professional 24-hour telephone support.

Qualifications

Strong interpersonal and communication skills are essential.
Mandarin proficiency is required to serve Mandarin-speaking customers.
Good command of spoken and written English and Bahasa Malaysia.
Computer literacy and familiarity with system applications.
Willingness to learn new products and processes.

Responsibilities

Handle customers' enquiries on the Bank's products and services.
Process customers' transactions accurately according to procedures.
Respond to customer requests efficiently and courteously.
Address customer complaints promptly and professionally.
Deliver world-class 24-hour telephone customer service.

Skills

Interpersonal skills

Communication

Mandarin

English

Bahasa Malaysia

Computer literacy

Tools

CRM systems

Job description

About the role
As a Contact Centre Consultant - Card Call Centre - Inbound (SG) MY at CIMB Bank Berhad, you will be responsible for providing excellent customer service and support to our clients. This is a full-time position based in Kuala Lumpur. You will be the first point of contact for customers, handling inbound calls and enquiries related to our credit card services.

What you'll be doing

Handle customers' enquiries on the Bank's products and services.

Process customers' transactions accurately in accordance to the set procedures and guidelines.

Respond to customers' requests efficiently.

Respond to customers' complaints promptly.

Deliver world class 24-hours telephone customer service in a consistent and professional manner.

What we're looking for

Possess good interpersonal, communication and customer servicing skills.

We are seeking candidates proficient in Mandarin to better serve our Mandarin-speaking customers

Good command of spoken and written English and Bahasa Malaysia.

Computer literate with keyboarding skills.

Learn fast and comfortable with learning new products and system applications.

Possess lots of initiative, drive and pride in getting the job done the right way the first time.

Must be willing to work on 24-hour-rotation shift.

What we offer

At CIMB Bank Berhad, we are committed to supporting the growth and development of our employees. We offer a competitive salary, comprehensive benefits package, and opportunities for career advancement. Our modern and collaborative work environment, with a focus on work-life balance, ensures that our employees thrive and succeed.

About us

CIMB Bank Berhad is a leading financial institution in Malaysia, offering a wide range of banking and financial services. With a strong presence in Southeast Asia, we are dedicated to empowering our customers and contributing to the economic growth of the region. Our commitment to innovation, sustainability, and community engagement makes CIMB Bank Berhad an employer of choice.

CIMB Group is one of ASEAN’s leading universal banking groups and is Malaysia’s second largest financial services provider, by assets. It offers consumer banking, commercial banking, investment banking, Islamic banking and asset management products and services. Headquartered in Kuala Lumpur, the Group is present in all 10 ASEAN nations (Malaysia, Indonesia, Singapore, Thailand, Cambodia, Brunei, Vietnam, Myanmar, Laos and Philippines). Beyond ASEAN, the Group has market presence in China, Hong Kong, India, Sri Lanka, Korea, the US and UK.

CIMB Group has the most extensive retail branch network in ASEAN approximately of 720 branches as at 30 September 2019. CIMB Group’s investment banking arm is also one of the largest Asia Pacific-based investment banks, offering amongst the most comprehensive research coverage around of 600 stocks in the region.

CIMB Group operates its business through three main brand entities, CIMB Bank, CIMB Investment Bank and CIMB Islamic. CIMB Group is also the 92.5% shareholder of Bank CIMB Niaga in Indonesia, and 94.8% shareholder of CIMB Thai in Thailand.

CIMB Group is listed on Bursa Malaysia via CIMB Group Holdings Berhad. It had a market capitalisation of approximately RM48.9 billion as at 30 September 2019. The Group has around 36,000 employees located in 16 countries

For more information, please visit www.cimb.com

Get your free, confidential resume review.

or drag and drop your file here.