Customer Care Executive | Multichannel Banking Support

Malayan Banking Berhad (Maybank); Shah Alam; On-site; MYR 24,000 - 40,000; Full time

Job summary

Maybank is seeking a Customer Service Executive for the MGCC in Malaysia. The role requires handling calls and emails, resolving inquiries, and maintaining high service levels while collaborating across teams. A degree or diploma and fluency in English and Bahasa Melayu are essential, with a proactive, customer-focused mindset.

Candidate should be prepared for shift work, including midnight shifts, and maintain professional conduct in line with Maybank's standards.

Qualifications

• Degree or Diploma from a recognized university or college.
• Excellent oral and written communication skills in English and Bahasa Melayu.
• High self-confidence, energetic and pleasant personality.
• Quick learner with strong decision-making abilities.
• Results-driven, self-motivated and team player.

Responsibilities

• Handle inbound and outbound telephone calls and emails with quality service to boost customer satisfaction and loyalty.
• Provide first line of service, ensure expeditious and accurate issue resolution.
• Manage complaints and escalations until resolution.
• Be knowledgeable about Maybank products and systems to assist customers across teams.
• Achieve service levels and adhere to quality guidelines, with cross-support between teams.

Skills

Communication skills

Customer service

Decision making

Teamwork

Education

Bachelor's degree or Diploma

Job description

Maybank is seeking a Customer Service Executive for the MGCC in Malaysia. The role requires handling calls and emails, resolving inquiries, and maintaining high service levels while collaborating across teams. A degree or diploma and fluency in English and Bahasa Melayu are essential, with a proactive, customer-focused mindset.

Candidate should be prepared for shift work, including midnight shifts, and maintain professional conduct in line with Maybank's standards.