Contact Center - AM

OCBC; Kuala Lumpur; On-site; MYR 36,000 - 54,000; Full time

Benefits offered by this job

Competitive base salary

Flexible benefits

Professional development

Job summary

OCBC Malaysia is seeking a Customer-Centric Contact Center Agent to be the first point of contact for customers, assisting with their financial journey and providing solutions. You will address inquiries, resolve issues, and promote OCBC offerings with a focus on exceptional service.

Ideal candidates hold a degree or diploma, have 1–2 years in a customer-facing role, and demonstrate strong communication, empathy, and problem-solving skills within a dynamic team.

Qualifications

• Degree or diploma in any field with a strong focus on customer service and communication.
• Experience in a customer-facing role is preferred (1–2 years).
• Ability to think critically and resolve issues professionally.

Responsibilities

• Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions.
• Resolve customer complaints in a professional and courteous manner.
• Provide product and service information and promote OCBC offerings.
• Collaborate with internal teams to resolve issues and improve customer experience.
• Continuously update knowledge of OCBC products and services to provide expert advice.

Skills

Customer service

Communication

Problem solving

Analytical skills

Education

Degree or Diploma in any field

Job description

Who We Are

As Singapore’s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we’re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia’s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here. This is the broad job description of the job profile. Definitive job description should be reviewed and discussed between you and your manager.

Contact Center Agent

Why Join Imagine being the first point of contact for our customers, helping them navigate their financial journey and providing solutions to their queries. As a Contact Center Agent at OCBC, you\'ll have the opportunity to make a real difference in people\'s lives, while developing your skills and career in a dynamic and supportive environment. How you succeed To excel in this role, you\'ll need to be customer-focused, empathetic, and proactive. You\'ll work closely with our customers to understand their needs, resolve their issues, and provide personalized solutions. By building strong relationships and delivering exceptional service, you\'ll drive customer satisfaction and loyalty, while contributing to the growth and success of OCBC.

What you do

- Respond to customer inquiries via phone, email, or chat, providing timely and accurate solutions to their queries
- Resolve customer complaints and issues in a professional and courteous manner
- Provide product and service information to customers, promoting OCBC\'s offerings and cross-selling relevant solutions
- Collaborate with internal teams to resolve customer issues and improve overall customer experience
- Continuously update your knowledge of OCBC\'s products and services to provide expert advice and support to customers

Who you are

- A degree or diploma in any field, with a strong focus on customer service and communication
- At least 1-2 years of experience in a customer-facing role, preferably in a contact center or banking environment
- Excellent communication and interpersonal skills, with the ability to work with diverse customer groups
- Strong problem-solving and analytical skills, with the ability to think critically and make sound decisions
- A positive and proactive attitude, with a strong focus on customer satisfaction and service excellence

Who we are

As Singapore\'s longest established bank, we have been dedicated to enabling individuals and businesses to achieve their aspirations since 1932. How? By taking the time to truly understand people. From there, we provide support, services, solutions, and career paths that meet their individual needs and desires. Today, we\'re on a journey of transformation. Leveraging technology and creativity to become a future-ready learning organisation. But for all that change, our strategic ambition is consistently clear and bold, which is to be Asia\'s leading financial services partner for a sustainable future. We invite you to build the bank of the future. Innovate the way we deliver financial services. Work in friendly, supportive teams. Build lasting value in your community. Help people grow their assets, business, and investments. Take your learning as far as you can. Or simply enjoy a vibrant, future-ready career. Your Opportunity Starts Here.

What we offer

Competitive base salary. A suite of holistic, flexible benefits to suit every lifestyle. Community initiatives. Industry-leading learning and professional development opportunities. Your wellbeing, growth and aspirations are every bit as cared for as the needs of our customers.