Associate Manager, B2B Sales Support

Concentrix SREV Malaysia SDN. BHD.; Kuala Lumpur; On-site; MYR 120,000 - 180,000; Full time

Job summary

Concentrix SREV Malaysia SDN. BHD. is seeking an Associate Manager, B2B Sales Support to supervise a Sales Support team and ensure excellent client service with strict SLA adherence.

The role focuses on performance management, workload analysis, and aligning KPIs with client expectations. The position involves leading cross-functional collaboration, conducting regular reviews, and driving process improvements to enhance the customer experience for assigned clients in a dynamic, diverse

Qualifications

• Experience supervising a Sales Support team.
• Ability to monitor and review performance metrics.
• Strong communication with clients and internal teams.
• KPI alignment and SLA adherence.

Responsibilities

• Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to SLAs.
• Monitor and review performance metrics and staff-related matters to support team development and engagement.
• Conduct regular performance reviews with team members and ensure adherence to the performance management process.
• Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline.
• Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members.
• Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes.
• Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients.
• Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations.

Skills

Team leadership

Performance monitoring

Communication

Stakeholder management

Job description

Job Title: Associate Manager, B2B Sales Support Job Description

The Associate Manager, B2B Sales Support is responsible for supervising the daily activities of the Sales Support team to ensure effective client support and adherence to Service Level Agreements (SLAs). This position manages team performance, conducts workload analysis, and engages with clients/sales teams to align on Key Performance Indicators (KPIs) while driving execution and delivering on strategic objectives. Through effective leadership and communication, he/she/they facilitate a positive team environment to meet client needs in a dynamic and diverse setting. Supervise day-to-day activities of a team of Sales Support to ensure effective client support and adherence to Service Level Agreements (SLAs) Monitor and review performance metrics and staff-related matters to support team development and engagement Conduct regular performance reviews with team members and ensure adherence to the performance management process Identify and develop succession plans for potential leaders within the team to maintain a strong talent pipeline Facilitate management meetings and team huddles to keep the team informed about business updates and motivate team members Lead internal operational reviews and alignment meetings with clients and sales counterparts to achieve desired business outcomes Collaborate with cross-functional teams to optimize processes and systems that enhance the customer experience for assigned clients Maintain clear and timely communication with sales support teams and clients to meet customer expectations and resolve escalations

Location

MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements

English

Time Type

Full time

Mission

Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview

We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.

EEO Statement

Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.