Customer Service L1

Asia Recruit Management Sdn Bhd; Kuala Lumpur; On-site; MYR 25,000 - 30,000; Part time

Benefits offered by this job

Base salary RM2,500

Fixed allowance RM100

KPI incentive up to RM2,550

Annual leave prorated

Job summary

Asia Recruit Management Sdn Bhd is hiring a Customer Service professional for a 12-month contract, based at Work From Office – Mercu 2, Mid Valley. You will handle live chat, phone, and email inquiries, ensure accurate ticketing, and meet KPI targets in a fast-paced environment.

Requirements include 1–2 years in customer service, strong English and Bahasa Malaysia communication, and willingness to work rotational shifts, including weekends and public holidays.

Qualifications

• 1–2 years of experience in Customer Service / Call Center / BPO.
• Strong communication skills in English and Bahasa Malaysia.
• Comfortable handling chat, calls and email support.
• Ability to work in a fast-paced, structured environment.
• Willing to work rotational shifts, weekends and public holidays.

Responsibilities

• Handle customer inquiries via live chat, inbound/outbound calls, and email.
• Assist customers with product information, account-related matters, transaction status, and general troubleshooting.
• Follow SOPs, workflows, and service guidelines accurately.
• Escalate complex cases such as payment disputes, account restrictions, verification/KYC issues, and investigation-related complaints.
• Ensure accurate ticket logging, categorization, and case documentation.
• Meet operational KPIs including SLA, productivity, and quality standards.
• Maintain confidentiality and compliance with company policies.
• Support ad-hoc operational and shift requirements when needed.

Skills

Customer service

English

Bahasa Malaysia

Chat/Phone/Email support

SOP adherence

Tools

Live chat

Email support

Phone support

Job description

Jora Malaysia will close on 16th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

Employment Type: Contract (12 Months)
Work Arrangement: Work From Office – Mercu 2, Mid Valley
Working Hours: 5-day work week including weekends on rotational basis with flexible AM/PM/Graveyard shifts

Employment Type: Contract (12 Months)
Work Arrangement: Work From Office – Mercu 2, Mid Valley
Working Hours: 5-day work week including weekends on rotational basis with flexible AM/PM/Graveyard shifts

Job Responsibilities

• Handle customer inquiries via live chat, inbound/outbound calls, and email
• Assist customers with product information, account-related matters, transaction status, and general troubleshooting
• Follow SOPs, workflows, and service guidelines accurately
• Escalate complex cases such as payment disputes, account restrictions, suspicious activities, verification/KYC issues, and investigation-related complaints
• Ensure accurate ticket logging, categorization, and case documentation
• Meet operational KPIs including SLA, productivity, and quality standards
• Maintain confidentiality and compliance with company policies
• Support ad-hoc operational and shift requirements when needed

Requirements

• Minimum 1–2 years of experience in Customer Service, Contact Centre, or BPO environment
• Good communication skills in English and Bahasa Malaysia
• Comfortable handling chat, calls, and email support
• Able to work in a fast-paced and structured environment
• Strong adherence to SOPs and processes
• Willing to work rotational shifts, weekends, and public holidays
• Good teamwork and problem-solving skills

Salary & Benefits

• Base Salary: RM2,500
• Fixed Allowance: RM100
• KPI Incentive: Up to RM2,550
• Annual Leave: Prorated based on contract duration (1 day per completed month of service)

Additional Information: KPI incentive payout is subject to operational QA processing timelines.

EA License No: Agensi Pekerjaan Asia Recruit Sdn Bhd