AV & Infrastructure Support Technician

Preferable - Crafting Careers; George Town; On-site; MYR 34,000 - 62,000; Part time

Job summary

EIL Global in Penang, Malaysia seeks an on-call Dispatch Support technician with 3+ years in AV/IT infrastructure. You will troubleshoot AV systems, support video conferencing, and handle on-site setup, maintenance, and occasional replacements. You’ll interact with clients, vendors, and remote teams to ensure smooth operations.

This role is not full-time and compensation is based on actual hours worked, reflecting a flexible on-call schedule and project-based workload.

Qualifications

• 3+ years of experience in AV / IT Infrastructure / EUC Support.
• Hands-on AV troubleshooting experience.
• Knowledge of Crestron, Extron, Biamp, Dante, Logitech, Poly, Cisco, etc. is an advantage.
• Basic networking and cabling knowledge.
• Good English communication skills.
• Customer-facing and professional approach.
• Ability to work independently onsite.

Responsibilities

• Troubleshoot AV and meeting room equipment.
• Support Teams/Video Conferencing, microphones, speakers, displays, and projectors.
• Perform AV setup, break/fix, and equipment replacement.
• Provide onsite event and meeting support.
• Perform basic network, cabling, and infrastructure smart hands activities.
• Support laptops, desktops, and other end-user devices.
• Coordinate with remote teams, vendors, and client stakeholders.
• Update tickets and provide onsite visit reports.

Skills

AV troubleshooting

Networking basics

Customer-facing

On-site work

Professional communication

Tools

Crestron

Extron

Biamp

Dante

Logitech

Poly

Cisco

Job description

Company: EIL Global
Location: Penang, Malaysia
Experience: 3+ Years
Work Type: On-Call / Dispatch Support
Not a Full-Time Role

Key Responsibilities

• Troubleshoot AV and meeting room equipment


• Support Teams/Video Conferencing, microphones, speakers, displays, and projectors


• Perform AV setup, break/fix, and equipment replacement


• Provide onsite event and meeting support


• Perform basic network, cabling, and infrastructure smart hands activities


• Support laptops, desktops, and other end‑user devices


• Coordinate with remote teams, vendors, and client stakeholders


• Update tickets and provide onsite visit reports

Requirements

• 3+ years of experience in AV / IT Infrastructure / EUC Support


• Hands‑on AV troubleshooting experience


• Knowledge of Crestron, Extron, Biamp, Dante, Logitech, Poly, Cisco, etc. is an advantage


• Basic networking and cabling knowledge


• Good English communication skills


• Customer‑facing and professional approach


• Ability to work independently onsite

Important

This is an on-call/dispatch opportunity and NOT a full-time position. Technicians will be assigned to onsite support requests based on client requirements. Payment is based on actual hours worked.