Automotive Service Advisor | Customer Experience Champion

TOP ZONE AUTO GALLERY SDN BHD; Butterworth; On-site; MYR 33,000 - 58,000; Full time

Benefits offered by this job

On-the-job training

Career advancement

Competitive salary package

Supportive work environment

Job summary

TOP ZONE AUTO GALLERY SDN BHD in Butterworth, Penang is seeking a dedicated Service Advisor. This full-time role serves as the primary contact between customers and the service department, delivering a seamless and satisfying customer experience at every interaction.

Responsibilities include serving and retaining customers, ensuring promised delivery, and achieving KPI targets, while adhering to SOPs such as the 7-step service process and executing directives from superiors.

Qualifications

• Diploma in automotive or equivalent required.
• Valid driving license required.
• Strong interpersonal and communication skills helpful for customer interaction.

Responsibilities

• To be responsible for serving, managing and retaining customer.
• To ensure all customer cases are attended and delivered as promised.
• To ensure monthly KPI, Service and Customer Satisfaction Index target are achieved.
• Responsible to execute SOP and Work Instruction (WI) such as 7-step service procedure.
• To execute and implement any job assignment and instruction given by Superior.

Education

Diploma in automotive or equivalent

Valid driving license

Interpersonal skills

Customer service mindset

Job description

TOP ZONE AUTO GALLERY SDN BHD in Butterworth, Penang is seeking a dedicated Service Advisor. This full-time role serves as the primary contact between customers and the service department, delivering a seamless and satisfying customer experience at every interaction.

Responsibilities include serving and retaining customers, ensuring promised delivery, and achieving KPI targets, while adhering to SOPs such as the 7-step service process and executing directives from superiors.