Remote Customer Support Specialist

Informa Group; Kuala Lumpur; Hybrid; MYR 33,000 - 56,000; Full time

Benefits offered by this job

Great community

Volunteer days

Career development

Annual leave

Private medical cover

ShareMatch

Wellbeing support

Recognition programs

International collaboration

Job summary

Informa TechTarget in Kuala Lumpur is seeking a dedicated Customer Support Specialist to be the first point of contact for clients. You’ll resolve inquiries, document interactions, and collaborate with Success and other teams to ensure a seamless support experience.

The role is based in our Menara Skymindoffice with a 4:00 p.m.–1:00 a.m. MYT shift, offering growth in a fast-moving B2B tech environment and the chance to work with leading brands across multiple touchpoints.

Qualifications

• 1-3 years in customer support, customer service, client services, or similar
• Experience in a B2B or SaaS environment is a plus
• Familiarity with customer support tools (e.g., Live chat, Salesforce Service Cloud, Intercom, Zendesk) is desirable

Responsibilities

• Respond to inbound customer inquiries via email and other channels in a timely, professional manner
• Troubleshoot and resolve customer issues, maintaining high satisfaction levels
• Document all interactions and resolutions accurately in the support system
• Escalate complex issues to the Support Manager and follow up to ensure resolution

Skills

Customer focus

Communication

Problem solving

Documentation

Team player

Technical aptitude

Tools

Salesforce Service Cloud

Intercom

Zendesk

Live chat tools

Job description

Informa TechTarget in Kuala Lumpur is seeking a dedicated Customer Support Specialist to be the first point of contact for clients. You’ll resolve inquiries, document interactions, and collaborate with Success and other teams to ensure a seamless support experience.

The role is based in our Menara Skymindoffice with a 4:00 p.m.–1:00 a.m. MYT shift, offering growth in a fast-moving B2B tech environment and the chance to work with leading brands across multiple touchpoints.