Automation Support Engineer – PLC & C++

Beckhoff Automation - INDIA; Batu Kawan; On-site; MYR 60,000 - 90,000; Full time

Benefits offered by this job

International environment

Growth opportunities

Open corporate culture

Owner-managed company benefits

Family-friendly culture

Job summary

Beckhoff Automation in Malaysia seeks a customer-focused engineer to provide technical support and troubleshooting across Beckhoff products. You will handle remote maintenance and on-site consulting, develop documentation, and assist with software/hardware issues in C++, Visual Basic, and IEC 61131-3 on PC-based platforms.

Fresh graduates are welcomed. A Bachelor’s in Mechatronics or related field is required; travel ~70% with strong teamwork and communication skills.

Qualifications

• Bachelor's degree in Mechatronics, Electronic and Electrical Engineering, or a related field in Industrial Automation.
• fresh graduates are encouraged to apply.
• 0–2 years of experience in industrial automation system integration.
• knowledge of IEC 61131-3 programming languages is a plus.
• knowledge of object-oriented extensions, C#, C++, etc. Python; objective C-, Programming is a plus.
• knowledge of circuit diagrams is a plus.
• customer- and service-oriented.
• a team player with strong communication skills.
• understanding of PLCs, motion controllers, robotics, distributed I/Os, fieldbus systems (EtherCAT) and HMI technology.
• strong analytical and reasoning skills to collaborate in a fast-paced, action-oriented team.

Responsibilities

• provide support to customers for all products and perform troubleshooting in a variety of environments inquiries to ensure optimal customer satisfaction and service
• practical support and solution-oriented consulting for Beckhoff customers, both via remote maintenance and on site
• resolving customer issues in a timely manner to keep downtime to a minimum
• support for our customers with hardware and software issues in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
• monitor all assigned cases and update all activities on company tracking system
• manage all customer issues and escalated them to the relevant departments if necessary
• develop and disseminate technical documentation for users
• handle in-depth technical questions in cooperation with product management and development
• maintain accurate customer documents and prepare reports for all issues and resolutions
• develop machine programs according to customer specifications in the following languages: C++, Visual Basic, IEC 61131-3 on PC-based platforms
• offer standard and custom training to provide support and solutions for Beckhoff products
• document and record all service, support, and project activities
• programming support for our customers’ applications in high-level languages (C#, C++, .NET, Visual Basic) on a PC-based platform
• approximately 70% of this role will involve traveling

Skills

C++

Visual Basic

C#

Python

IEC 61131-3

.NET

Education

Bachelor's degree in Mechatronics, Electronic and Electrical Engineering, or a related field in Industrial Automation

Tools

Object-oriented extensions

Job description

Beckhoff Automation in Malaysia seeks a customer-focused engineer to provide technical support and troubleshooting across Beckhoff products. You will handle remote maintenance and on-site consulting, develop documentation, and assist with software/hardware issues in C++, Visual Basic, and IEC 61131-3 on PC-based platforms.

Fresh graduates are welcomed. A Bachelor’s in Mechatronics or related field is required; travel ~70% with strong teamwork and communication skills.