Auto Finance Relationship Manager

Hong Leong Bank; Miri; On-site; MYR 36,000 - 60,000; Full time

Job summary

Hong Leong Bank is seeking a results-driven Loan Officer to drive new quality loan acquisitions, maintain relationships with car dealers and stakeholders, and ensure compliance across documentation and KYC processes. You will process loan applications, verify documents, conduct CTOS checks, and provide timely status updates to dealers.

The role requires strong communication, negotiation and interpersonal skills, with fresh graduates or those with up to 1 year in Banking/Auto industries

Qualifications

• Citizen of Malaysia.
• Minimum education: SPM/O-Level or equivalent; or diploma/higher diploma.
• Excellent English and Bahasa Malaysia communication skills.
• Ability to build relationships with customers and car dealers.
• Own transport is required.
• Strong selling and negotiation skills.
• Fresh graduates or with up to 1 year banking or auto industry experience.

Responsibilities

• Meet sales targets by securing new quality loans in line with Management decision on portfolio mix of products and customers.
• Maintain good business relationships with internal and external stakeholders.
• Ensure documents for loan applications received from dealers/customers meet guidelines.
• Authenticate identification, income and vehicle documents.
• Obtain customer consent before proceeding with loan applications.
• Interview applicants and conduct thorough KYC.
• Enter data in LOAD$ system accurately.
• Conduct CTOS enquiries.
• Provide credit write-ups or recommendations for loan applications.
• Provide timely updates to dealers on case status.
• Assist with Letter of Undertaking, HP Agreement execution and related documents.
• Explain PDS and ensure customer understands HP Agreement content.
• Investigate and follow up on delayed approvals/disbursements.
• Prepare proposals for dealer panels and other facilities.
• Conduct site visits when required.

Skills

Communication skills

Selling skills

Negotiation skills

Interpersonal skills

Adaptability

Education

SPM / O Level or equivalent

Diploma / Higher Diploma

Marketing / Commerce related studies

Job description

Hong Leong Bank is seeking a results-driven Loan Officer to drive new quality loan acquisitions, maintain relationships with car dealers and stakeholders, and ensure compliance across documentation and KYC processes. You will process loan applications, verify documents, conduct CTOS checks, and provide timely status updates to dealers.

The role requires strong communication, negotiation and interpersonal skills, with fresh graduates or those with up to 1 year in Banking/Auto industries