Auto Assist: Customer Service Agent (Rotating Shifts)

PERSOL Workforce Solutions Malaysia Sdn Bhd; Kuala Lumpur; On-site; MYR 33,000 - 39,000; Full time

Benefits offered by this job

Fixed RM450 monthly allowance

Job summary

PERSOL Workforce Solutions Malaysia Sdn Bhd in Kuala Lumpur (Bangsar) is seeking a Customer Service Officer – Auto Assist. The role offers RM3,000–RM3,500 monthly plus a fixed RM450 allowance, with 5 days of work and rotating shifts.

You will handle calls, provide information on products and promotions, assist with enquiries, and strive for first-call resolution while recording all interactions accurately.

Qualifications

• Minimum SPM qualification with relevant working experience.
• 1–2 years of experience in Call Centre / Customer Service is an added advantage.
• Diploma holders with relevant experience are welcome to apply.
• Fresh graduates with a relevant Degree are encouraged to apply.
• Good communication skills in English & Bahasa Malaysia.
• Good numerical and calculation skills.
• Strong problem-solving and active listening skills.
• Computer literate.
• Positive attitude and able to handle challenging customer interactions.
• Able to work in a fast-paced environment.

Responsibilities

• Handle inbound and outbound customer calls professionally.
• Provide accurate information on products, services and promotions.
• Assist customers with enquiries and resolve issues promptly.
• Aim for first-call resolution whenever possible.
• Escalate complex cases to the relevant departments when required.
• Follow up with customers and maintain accurate records in the system.

Skills

English & Bahasa Malaysia

Numerical skills

Problem solving

Active listening

Computer literacy

Positive attitude

Education

SPM

Diploma

Bachelor's degree

Job description

PERSOL Workforce Solutions Malaysia Sdn Bhd in Kuala Lumpur (Bangsar) is seeking a Customer Service Officer – Auto Assist. The role offers RM3,000–RM3,500 monthly plus a fixed RM450 allowance, with 5 days of work and rotating shifts.

You will handle calls, provide information on products and promotions, assist with enquiries, and strive for first-call resolution while recording all interactions accurately.