Associate Service Manager

Chemopharm Sdn Bhd; Petaling Jaya; Vor Ort; MYR 60.000 - 90.000; Vollzeit

Zusammenfassung

Chemopharm Sdn Bhd is seeking an Associate Service Manager to oversee daily field service operations and coordinate service engineers in Malaysia. The role emphasizes leadership, scheduling, CRM usage, and maintaining service standards across the team.

You will mentor engineers, collaborate with sales and support teams, and drive improvements in service delivery to meet customer expectations and company targets.

Qualifikationen

• Bachelor's Degree in Engineering, Business or a related field.
• At least 5 years of relevant field service experience.
• Supervisory or team management experience is an advantage.
• Strong leadership, communication and problem-solving skills.
• Good customer service and coordination skills.
• Familiar with CRM systems, scheduling tools and service reporting software.
• Good analytical and organizational skills.

Aufgaben

• Oversee and coordinate daily activities of field service engineers.
• Manage service schedules, job assignments and service routes.
• Provide technical guidance and support to engineers in resolving complex issues.
• Handle customer complaints and ensure timely resolution.
• Monitor service performance and prepare operational reports.
• Manage service parts, tools and equipment inventory.
• Work closely with sales and support teams to meet customer needs.
• Train, mentor and guide service engineers.
• Ensure service activities comply with company procedures, safety standards and operational targets.

Kenntnisse

Leadership

Communication

Problem-solving

Customer service

Coordination

Analytical skills

Organizational skills

Ausbildung

Bachelor's Degree in Engineering, Business or related field

Tools

CRM systems

Scheduling tools

Service reporting software

Jobbeschreibung

We are looking for an Associate Service Manager to oversee daily field service operations and coordinate service engineers. The ideal candidate should have strong leadership, communication and problem-solving skills, with experience in managing field service activities and customer requirements.

Responsibilities:

Oversee and coordinate daily activities of field service engineers.

Manage service schedules, job assignments and service routes.

Provide technical guidance and support to engineers in resolving complex issues.

Handle customer complaints and ensure timely resolution.

Monitor service performance and prepare operational reports.

Manage service parts, tools and equipment inventory.

Work closely with sales and support teams to meet customer needs.

Train, mentor and guide service engineers.

Ensure service activities comply with company procedures, safety standards and operational targets.

Requirements:

Bachelor's Degree in Engineering, Business or a related field.

At least 5 years of relevant field service experience.

Supervisory or team management experience is an advantage.

Strong leadership, communication and problem-solving skills.

Good customer service and coordination skills.

Familiar with CRM systems, scheduling tools and service reporting software.

Good analytical and organizational skills.

Everlife-Chemopharm Group is South East Asia’s preferred partner for diagnostic and scientific solutions. We have presence in Malaysia, Singapore, Thailand, Indonesia, Philippines and Vietnam. We have been supplying clinical and scientific communities with comprehensive diagnostic and scientific solutions for decades. We Enable Better Outcomes in Health and Science by providing laboratories with the best product technologies and services.

Our deep understanding of the local market, strong technical expertise and commercial networks have helped us become a leading market access and distribution partner, covering 3 major segments; Clinical Diagnostics, Analytical & Industrial Solutions (especially in Oil & Gas) and Life Sciences.

As a firm believer in developing our human capital, Everlife-Chemopharm has developed and implemented various HR initiatives and programs to recognize, develop and reward talented employees, and to make Everlife-Chemopharm a great workplace for our employees.

Everlife-Chemopharm Group is South East Asia’s preferred partner for diagnostic and scientific solutions. We have presence in Malaysia, Singapore, Thailand, Indonesia, Philippines and Vietnam. We have been supplying clinical and scientific communities with comprehensive diagnostic and scientific solutions for decades. We Enable Better Outcomes in Health and Science by providing laboratories with the best product technologies and services.

Our deep understanding of the local market, strong technical expertise and commercial networks have helped us become a leading market access and distribution partner, covering 3 major segments; Clinical Diagnostics, Analytical & Industrial Solutions (especially in Oil & Gas) and Life Sciences.

As a firm believer in developing our human capital, Everlife-Chemopharm has developed and implemented various HR initiatives and programs to recognize, develop and reward talented employees, and to make Everlife-Chemopharm a great workplace for our employees.