Associate, Sales Manager

cnx; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

cnx in Kuala Lumpur is seeking an Associate, Sales Manager to oversee the team supporting strategic accounts and drive revenue growth. You will lead a sales team, coordinate with the Sales Director and external clients, and ensure alignment with company goals.

Key focus areas include onboarding, adoption, health checks, and voice of the customer, as well as renewals, upsell, and contract extensions. You will forecast sales, monitor performance, coach team members, and maintain CRM data integrity

Responsibilities

• Lead the team to achieve targets and maintain high customer satisfaction
• Provide accurate sales forecasts and keep CRM data up-to-date
• Remove roadblocks and support sales opportunities
• Monitor team call time, productivity, and conduct weekly coaching sessions
• Analyze data and trends to develop strategic sales plays for territories
• Stay informed on client services developments and market trends
• Act as escalation point for clients and respond promptly to issues
• Maintain communications with Sales Director and external clients to strengthen relationships
• Collaborate with client contacts on reporting and forecasting
• Ensure understanding to achieve operating plans, sales targets, and CPTs
• Coordinate team incentives and Sales Performance Incentive Funds
• Build business relationships with partners to meet customer expectations

Job description

Job Title:

Associate, Sales Manager

Job Description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,
adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Location:

MYS Kuala Lumpur - Menara Exchange 106, Level 6, Lingkaran TRX, Jalan Tun Razak

Language Requirements:

Time Type:

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