Manager I, B2B Sales

Convergys; Kuala Lumpur; On-site; MYR 90,000 - 150,000; Full time

Job summary

Concentrix in Malaysia is seeking a Manager I, B2B Sales to lead and develop a sales team supporting strategic accounts. You will drive revenue growth, oversee onboarding, adoption, health checks, and voice of the customer motions, and ensure accurate forecasting in the CRM.

The role requires coordinating with the Sales Director and client teams to meet CPTs and SLA commitments. You'll manage performance reviews, coach daily, analyze trends, and remove roadblocks to accelerate sales

Job description

Job Title: Manager I, B2B Sales Job Description The Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding, adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion).

Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction

Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date

Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities

Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members

Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories

Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market

Be a point of escalation for our clients and respond promptly to any issues

Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed

Work with client contact on reporting and forecasting

Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)

Work with client contact on reporting and forecasting

Coordinate team incentives and Sales Performance Incentive Funds

Partner and build business relationships with all partners to ensure customer expectations are met

Participate and present in RoB, WBR, MBR & QBR

Ensure appropriate backup in place in order to meet coverage expectation to deliver SLA

Location: MYS Kuala Lumpur - Lvl 15 Wisma Mont Kiara, 1 Jalan Kiara

Language Requirements: English (Required), Japanese, Mandarin

Time Type: Full time

Mission: Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.

Company Overview: We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world\'s best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We’ve got them covered. But how? We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix. Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.