Associate Sales Manager

Concentrix; Kuala Lumpur; On-site; MYR 120,000 - 170,000; Full time

Job summary

Concentrix is seeking an Associate Sales Manager in Kuala Lumpur to lead a sales team focused on revenue growth and customer success motions. You will oversee onboarding, adoption, health checks, and renewals while maintaining strong client relationships.

The role requires 3+ years in sales, a proven coaching record, and the ability to forecast accurately. You will drive performance through data analysis and market awareness, partnering with Sales Director and clients to meet CPTs.

Qualifications

• 3+ years of proven work experience in a sales role.
• Strong focus on customer experience and driving team results.
• Experience in operations and strategy building.
• Excellent coaching history and ability to develop employees.
• Track record of maximizing revenue through best practices.
• Experience using a CRM such as Salesforce.

Responsibilities

• Lead the team to achieve targets weekly, monthly and quarterly with high customer satisfaction.
• Provide accurate sales forecasting and keep CRM data up to date.
• Remove roadblocks and help team resolve challenges in sales opportunities.
• Monitor call time, drive productivity, and conduct regular performance reviews.
• Analyze data and trends to develop strategic plays for client territories.
• Stay current on market developments and keep the team informed.
• Be a point of escalation for clients and respond promptly to issues.
• Maintain communication with Sales Director and client to foster relationships.
• Collaborate with client on reporting, forecasting, and CPTs.
• Coordinate team incentives and sales performance funds.

Skills

Sales experience

Coaching

Customer experience

Data analysis

CRM knowledge

Tools

Salesforce

Job description

The Associate Sales Manager is responsible for overseeing the management of the team(s) supporting accounts to drive the generation of revenue and business growth, lead a sales team(s), accountable for driving team performance through customer success motions (onboarding,

adoption, health checks and voice of the customer) and/or revenue retention motions (product/ service contract renewals, extension, upsell and expansion). Responsible for managing, building, and developing strategic client relationship through a balanced level of engagement with Sales Director and external facing client.

Job Description

• Lead the team to achieve specific business targets and meet assigned performance targets weekly/monthly/quarterly, ensuring high customer satisfaction
• Provide accurate ongoing sales forecasting and ensure data recorded in the CRM is accurate and up-to-date
• Be an enabler to remove roadblocks and help team to resolve challenges to support sales opportunities
• Monitor and drive team call time and productivity and conduct weekly performance reviews and weekly coaching sessions with all team members
• Analyze data, performance and customer experience trends to develop strategic sales plays and best practice for client/specific territories
• Stay current on developments in client services and within the market and ensure the team is informed on the latest trends and market
• Be a point of escalation for our clients and respond promptly to any issues
• Maintain a balanced level of communication with Sales Director and external facing client to ensure strategic client relationship is fostered and developed
• Work with client contact on reporting and forecasting
• Ensure team understanding to achieve operating plan targets, sales targets and client performance targets (CPTs)
• Work with client contact on reporting and forecasting
• Coordinate team incentives and Sales Performance Incentive Funds
• Partner and build business relationships with all partners to ensure customer expectations are met

Job Requirements

• 3+ years proven work experience in a sales role
• A passion for customer experience and driving team results
• Experience in operations and strategy building
• Excellent Coaching history
• A record of developing and retaining great employees
• Experience maximizing revenue through best practices
• Experience working with Salesforce.com or similar CRM
• Experience finding solutions as a manager