Associate, Sales Development (Indonesian)

Concentrix; Kuala Lumpur; On-site; MYR 67,000 - 100,000; Full time

Job summary

Concentrix is seeking an Associate, Sales Development (Indonesian) to engage customers and demonstrate the value of our client’s products. The role focuses on selling and renewing contracts while delivering service excellence.

Key duties include converting prospects into customers, cross-selling, providing product information, processing orders and payments, and capturing customer data. You will report to a Sales Manager and collaborate with the team on campaigns.

Responsibilities

• Converts prospects into customers and drives revenue.
• Uses selling skills to match products to customer needs.
• Cross-sells and up-sells products and services.
• Provides comparative and competitive information on consumer products.
• Promotes client brand by educating customers and inspiring trust.
• Handles product orders and processes transactions.
• Assists customers with web-based interactions and account details.
• Captures customer profile information and interaction history.
• Passes leads to the appropriate sales manager for follow-up.
• Provides order-related assistance and support to customers.
• Reports web-related problems to the client promptly.
• Subscribes customers to newsletters or other marketing tools.
• Works with a team and reports to a Sales Manager; performs ad hoc tasks.

Job description

Job Title

Associate, Sales Development (Indonesian)

Job Description

The Associate Sales Representative is responsible for demonstrating the value and benefits of our client’s products or services through customer engagement, with a primary focus on selling and/or renewing contracts. This role is responsible for effectively articulating the value of products or services to customers.

• Generates revenue by converting prospects into customers. Based on experience this minimum set of skills has been found successful for performing the Service:
• Proficient use of selling skills to ensure consumers are sold the right products and services Cross/up-sell products and services
• Provide comparative and competitive product information about consumer products
• Promote client brand by inspiring and educating customers
• Take product orders and process financial transactions (credit cards and financing applications) Assist customers with web based interactions
• Capture customer profile information and interaction history
• Pass leads to the appropriate sales manager
• Provide order related assistance to customers
• Report web related problems or errors to client on a timely basis
• Subscribe customers to email newsletter or other direct marketing tools
• Work with a team and report directly to a Sales Manager
• Ad hoc tasks given