Associate, MCR Engineer

ASTRO Holdings Behad; Kuala Lumpur; On-site; MYR 60,000 - 90,000; Full time

Job summary

Astro Malaysia Holdings Berhad is seeking a Broadcast Monitoring Engineer to ensure high-quality audio/video for DTH, broadband and new media platforms. You will monitor systems from the Master Control Room, perform routine checks, and escalate issues per SOP to maintain continuous service.

The role requires a degree in electronics/electrical or computer/communication engineering, strong technical drawing skills, and fluency in English and Bahasa Malaysia. A 12-hour shift pattern is expected.

Qualifications

• Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.
• Ability to understand and generate technical drawings using Visio/AutoCAD; knowledge of databases e.g. Microsoft Access.
• Effective oral and written communication in English and Bahasa Malaysia.
• Proficient in MS Office applications.
• Capable of working independently and good team player.
• Strong problem solving and decision making skills.
• Willing to work on 12-hour shift rotation.

Responsibilities

• Monitor audio and video quality from the Master Control Room to ensure all operating guidelines are maintained.
• Perform network monitoring, fault resolution, technical support and attend to trouble tickets.
• Prepare shift and weekly operations reports.
• Identify and carry out first-level recovery to maintain On Air Availability 99.98%.

Skills

Effective communication

Team player

Problem solving

Education

Bachelor's degree in electronics/ electrical or computer/communication engineering

Tools

Visio

AutoCAD

Microsoft Access

MS Office

Job description

WHY JOIN US?

We practice a vibrant & energetic office culture. We provide opportunities for career advancement within the company. Good performance is always rewarded accordingly. “It\'s our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

• Monitor audio and video quality for DTH, Broadband and New Media Platform from the Master Control Room to ensure all operating guidelines are maintained accordingly.
• Ensure detailed monitoring carried out with the aid of checklist which is consist of subtitle, audio and video checking.
• Coordination of High Priority Live Event detailed monitoring.
• Ensuring escalation of issues to relevant recipient as per SOP.
• Perform Network monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
• Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications Monitor Astro Interactive Application functionality: Carry out functionality check on Astro Portal, CH200, Astro First for NJOI and DTH platform.
• Carry out functionality checks on Red Button services.
• Attend to Trouble Ticket (TT), elevate to appropriate internal/external parties, and close TT within the established SLA/KPI.
• Identify and carry out 1st level recovery in a timely manner to maintain On Air Availability of 99.98%.
• Highlight and follow up with Project and Engineering Team for any System Maintenance and Upgrade which has impact to Broadcast System and Services.
• Prepare shift and weekly operations reports.

REQUIREMENTS:

• Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.
• Ability to understand and generate technical drawings, e.g. Visio, AutoCAD Knowledge in database applications, e.g. Microsoft Access
• Effective oral/written communication skills: English and Bahasa Malaysia
• Computer literate: MS. Office applications
• Capable of working independently and a good team player
• Good problem solving/decision making skills
• Willing to work on 12 Hours shift rotation

Astro Malaysia Holdings Berhad (“Astro”) is Malaysia’s leading content and consumer company, serving 75% of Malaysian households across our TV, radio, digital and commerce platforms. As a trusted brand, Astro keeps Malaysians entertained and informed with a variety of vernacular, international and live sports content, engaging with 24 million individuals. To learn more about Astro, kindly login to www.astro.com.my