Intern, Digital Operation

ASTRO Holdings Behad; Kuala Lumpur; On-site; MYR 24,000 - 36,000; Full time

Job summary

Astro Malaysia Holdings Berhad is seeking a driven student to handle customer inquiries across social media and other channels. You will respond professionally within SLAs, coordinate with internal teams for timely resolutions, and maintain detailed records of interactions to enhance customer experience.

The role requires strong English and Bahasa Malaysia communication skills, social media savvy, and the ability to multitask in a fast-paced environment. Proficiency in MS Office is expected.

Qualifications

• Pursuing Bachelor's Degree in Business Administration, Communications, Marketing, Mass Communication, Public Relations, Customer Service, or related field.
• Strong written and verbal communication skills in English and Bahasa Malaysia.
• Proficiency in social media platforms and basic MS Office.
• Ability to work in a fast-paced environment and collaborate with teams.

Responsibilities

• Monitor and manage customer enquiries via social media and other channels.
• Respond to customer enquiries and complaints accurately and professionally within SLAs.
• Coordinate with relevant departments to ensure timely resolutions and adherence to procedures.
• Maintain accurate records of customer interactions and resolutions in relevant systems.
• Ensure all responses comply with company policies, regulatory requirements and service standards.
• Support social media monitoring and assist in managing online customer engagement.

Skills

English language

Bahasa Malaysia

Social media savvy

Customer service

Multitasking

Microsoft Office

Education

Bachelor's degree in related field

Tools

Facebook

Instagram

TikTok

X (Twitter)

LinkedIn

Job description

WHY JOIN US?

We practice a vibrant & energetic office culture. We provide opportunities for career advancement within the company. Good performance is always rewarded accordingly. \"It's our people that make Astro Malaysia's leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.\"

JOB RESPONSIBILITIES:

WHAT YOU WILL DO: Monitor and manage customer enquiries received through social media, and correspondence channels. Respond to customer enquiries and complaints accurately, professionally, and within established service level agreements (SLAs). Coordinate with relevant departments to ensure timely resolution and in accordance with established procedures. Maintain accurate records of customer interactions, and resolutions, actions in relevant systems. Ensure all responses comply with company policies, regulatory requirements, and service standards. Support social media monitoring activities and assist in managing online customer engagement. Prepare reports and updates on enquiry volumes, response performance, and customer feedback as required. Contribute to continuous improvement initiatives to enhance customer experience and operational efficiency.

REQUIREMENTS:

WHO YOU ARE:

Currently pursuing Bachelor's Degree in Business Administration, Communications, Marketing, Mass Communication, Public Relations, Customer Service, or a related field. Strong written and verbal communication skills in English and Bahasa Malaysia. Proficiency in additional languages is an advantage. Active user and good understanding of social media platforms (e.g., Facebook, Instagram, TikTok, X, LinkedIn). Strong interpersonal and customer service orientation. Good analytical and problem-solving skills with attention to detail. Ability to handle multiple tasks and meet deadlines in a fast-paced environment. Proficient in Microsoft Office applications (Word, Excel, PowerPoint). Positive attitude, willingness to learn, and ability to work collaboratively in a team environment.

Astro Malaysia Holdings Berhad(\"Astro\") is Malaysia's leading content and consumer company, serving 75% of Malaysian households across our TV, radio, digital and commerce platforms. As a trusted brand, Astro keeps Malaysians entertained and informed with a variety of vernacular, international and live sports content, engaging with 24 million individuals. To learn more about Astro, kindly login to www.astro.com.my