Associate, MCR Engineer

Astro; Kuala Lumpur; On-site; MYR 48,000 - 78,000; Full time

Job summary

Astro Malaysia is seeking a Broadcast Engineer to monitor audio and video quality across DTH, Broadband and new media platforms from Master Control. You will perform detailed checks, escalate issues per SOP, and coordinate with Projects and Engineering for system maintenance.

12-hour shift rotation and strong problem-solving skills are required. Qualifications include a Bachelor's degree in electronic/electrical engineering or related field, proficiency with Visio/AutoCAD, and knowledge of MS

Qualifications

• Bachelor’s degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.
• Ability to understand and generate technical drawings (Visio/AutoCAD).
• Knowledge of database applications such as Microsoft Access.
• Strong communication in English and Bahasa Malaysia.
• Proficient with MS Office and computer literacy.
• Independent with good teamwork and problem-solving skills.
• Willing to work 12-hour shift rotation.

Responsibilities

• Monitor audio and video quality for DTH, Broadband and New Media from Master Control Room.
• Perform detailed monitoring using checklists for subtitle, audio and video checks.
• Coordinate high-priority live event monitoring.
• Escalate issues to appropriate recipients per SOP.
• Provide network monitoring, fault resolution, and technical support.
• Proactively monitor content and system performance for compliance.
• Check Astro Interactive Application functionality.
• Test Astro Portal, CH200, Astro First for NJOI and DTH platforms.
• Verify Red Button services operations.
• Attend Trouble Tickets and close within SLA/KPI.
• Identify first-level recovery to maintain 99.98% On Air Availability.
• Flag and follow up with Project/Engineering on maintenance/upgrades affecting broadcasts.
• Prepare shift and weekly operations reports.

Skills

English & Bahasa Malaysia

Team player

Problem solving

Independent worker

Education

Bachelor's degree in electronic/electrical engineering or related field

Tools

Visio

AutoCAD

Microsoft Access

Job description

Why Join Us?

We practice a vibrant & energetic office culture. We provide opportunities for career advancement within the company. Good performance is always rewarded accordingly.

"It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable."

Job Responsibilities

What you will do:

• Monitor audio and video quality for DTH, Broadband and New Media Platform from the Master Control Room to ensure all operating guidelines are maintained accordingly.
• Ensure detailed monitoring carried out with the aid of checklist which is consist of subtitle, audio and video checking.
• Coordination of High Priority Live Event detailed monitoring.
• Ensuring escalation of issues to relevant recipient as per SOP.
• Perform Network monitoring, fault resolution, technical support and attend to trouble ticket for all areas under departmental responsibilities.
• Perform proactive monitoring on the content and system/network performance to ensure compliance with specifications.
• Monitor Astro Interactive Application functionality.
• Carry out functionality check on Astro Portal, CH200, Astro First for NJOI and DTH platform.
• Carry out functionality checks on Red Button services.
• Attend to Trouble Ticket (TT), escalated to appropriate internal/external parties, and close TT within the established SLA/KPI.
• Identify and carry out 1st level recovery in a timely manner to maintain On Air Availability of 99.98%.
• Highlight and follow up with Project and Engineering Team for any System Maintenance and Upgrade which has impact to Broadcast System and Services.
• Prepare shift and weekly operations reports.

Requirements

Who you are:

• Bachelor's degree in electronic/electrical engineering, Computer/Communication Engineering or related fields.
• Ability to understand and generate technical drawings, e.g. Visio, AutoCAD.
• Knowledge in database applications, e.g. Microsoft Access.
• Effective oral/written communication skills: English and Bahasa Malaysia.
• Computer literate: MS Office applications.
• Capable of working independently and a good team player.
• Good problem solving/decision making skills.
• Willing to work on 12 Hours shift rotation.