Broadcast Infra Support

ASTRO Holdings Behad; Malaysia; On-site; MYR 45,000 - 78,000; Full time

Job summary

Astro Malaysia Holdings Berhad is seeking a Broadcast/IT Engineer to operate and maintain OTT and broadcast platform services in a dynamic environment. The role focuses on ensuring service quality and platform availability across audio, video, and transport streams.

You will investigate faults, perform root-cause analysis, and implement fixes while supporting 24x7 operations and on-call duties as needed. A strong technical background and teamwork are essential.

Qualifications

• Bachelor degree in relevant engineering/IT field.
• Experience in Broadcast Engineering, IT Infrastructure, Networking, OTT or related environments is desirable.
• Strong troubleshooting and analytical skills required.
• Willingness to work 12-hour rotational shifts and on-call as needed.

Responsibilities

• Operate, monitor, and maintain OTT, media encoding/transcoding, and broadcast platform services.
• Ensure quality and availability of audio, video, transport stream, and network services.
• Investigate system faults, perform root-cause analysis, and implement corrective actions.
• Respond to incidents and service interruptions within agreed SLAs.
• Perform system upgrades, patching, maintenance, and platform enhancements.
• Generate operational and performance reports and recommend service improvements.
• Maintain system documentation and procedures.
• Collaborate with internal stakeholders, vendors, and support teams to resolve issues.
• Participate in project implementation, testing, commissioning, and acceptance activities.
• Support 24x7 operational requirements, including shift work and on-call.

Skills

Strong troubleshooting

Analytical thinking

Team collaboration

Communication skills

Incident management

Education

Bachelor's degree in Computer Science/IT/Telecommunications/Electrical & Electronics

Tools

OTT Platform Technologies

Media Encoding/Transcoding

Broadcast Workflow/Delivery Systems

TCP/IP Networking

Multicast Networking

Transport Stream Analysis

SQL & MySQL Databases/Scripting

AWS Cloud Services

Server & Storage Infrastructure

Job description

WHY JOIN US? We practice a vibrant & energetic office culture. We provide opportunities for career advancement within the company. Good performance is always rewarded accordingly. “It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES

What you will do

• Operate, monitor, and maintain OTT, media encoding/transcoding, and broadcast platform services.
• Ensure the quality and availability of audio, video, transport stream, and network services.
• Investigate system faults, perform root-cause analysis, and implement corrective actions.
• Respond to incidents and service interruptions within agreed service levels.
• Perform system upgrades, patching, maintenance, and platform enhancements.
• Generate operational and performance reports and recommend service improvements.
• Maintain system documentation, operating procedures, and technical records.
• Collaborate with internal stakeholders, vendors, and support teams to resolve technical issues.
• Participate in project implementation, testing, commissioning, and acceptance activities.
• Support 24x7 operational requirements, including shift work and on-call support when required.

Technical Skills

• OTT Platform Technologies
• Media Encoding and Transcoding Technologies
• Broadcast Workflow and Media Delivery Systems
• TCP/IP Networking
• Multicast Networking
• Transport Stream Analysis
• SQL and MySQL Databases/Scripting
• AWS Cloud Services
• Server and Storage Infrastructure

REQUIREMENTS

Who you are

• Bachelor Degree in Computer Science, Information Technology, Telecommunications, Electrical & Electronics Engineering or related disciplines.
• Minimum 1–2 years of experience in Broadcast Engineering, IT Infrastructure, Networking, OTT, or related technical environments.
• Strong troubleshooting and analytical skills.
• Able to work on 12-hour rotational shifts and irregular hours when required.

Core Competencies

• Problem Solving and Root Cause Analysis
• Critical Thinking
• Team Collaboration
• Communication and Interpersonal Skills
• Incident Management
• Adaptability and Flexibility
• Continuous Learning
• Attention to Detail
• Ability to Work Under Pressure
• Proactive and Innovative Mindset

Astro Malaysia Holdings Berhad (“Astro”) is Malaysia’s leading content and consumer company, serving 75% of Malaysian households across our TV, radio, digital and commerce platforms. As a trusted brand, Astro keeps Malaysians entertained and informed with a variety of vernacular, international and live sports content, engaging with 24 million individuals. To learn more about Astro, kindly login to www.astro.com.my