Broadcast Infra Support

Astro Holdings Berhad; Cyberjaya; On-site; MYR 67,000 - 100,000; Full time

Job summary

Astro Malaysia is seeking an entry to mid-level Broadcast Engineer to operate and maintain OTT, media encoding, and broadcast platform services. You will ensure audio/video quality and availability, investigate faults, and implement corrective actions.

Responsibilities include incident response, system upgrades, reporting, and collaboration with vendors. Willingness to work 12-hour shifts and on-call support is required.

Qualifications

• Bachelor degree in CS/IT/Telecommunications/EE or related field.
• 1–2 years experience in Broadcast Engineering/IT Infrastructure/Networking/OTT or related tech environments.
• Strong troubleshooting and analytical skills.
• Able to work 12-hour rotational shifts and irregular hours when required.

Responsibilities

• Operate, monitor, and maintain OTT, media encoding/transcoding, and broadcast platform services.
• Ensure the quality and availability of audio, video, transport stream, and network services.
• Investigate system faults, perform root-cause analysis, and implement corrective actions.
• Respond to incidents and service interruptions within agreed service levels.
• Perform system upgrades, patching, maintenance, and platform enhancements.
• Generate operational and performance reports and recommend service improvements.
• Maintain system documentation, operating procedures, and technical records.
• Collaborate with internal stakeholders, vendors, and support teams to resolve technical issues.
• Participate in project implementation, testing, commissioning, and acceptance activities.
• Support 24x7 operational requirements, including shift work and on-call support when required.

Skills

OTT Technologies

Encoding/Transcoding

Broadcast Systems

TCP/IP Networking

Multicast Networking

Transport Stream

SQL/MySQL

AWS Cloud

Servers/Storage

Education

Bachelor's in CS/IT/Telecom/EE

Tools

N/A

Job description

Jora Malaysia will close on 9th September 2026. Thank you for being with us, we are cheering you on as you continue your career journey.

We practice a vibrant & energetic office culture.

We provide opportunities for career advancement within the company.

Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

What you will do:

• Operate, monitor, and maintain OTT, media encoding/transcoding, and broadcast platform services.
• Ensure the quality and availability of audio, video, transport stream, and network services.
• Investigate system faults, perform root-cause analysis, and implement corrective actions.
• Respond to incidents and service interruptions within agreed service levels.
• Perform system upgrades, patching, maintenance, and platform enhancements.
• Generate operational and performance reports and recommend service improvements.
• Maintain system documentation, operating procedures, and technical records.
• Collaborate with internal stakeholders, vendors, and support teams to resolve technical issues.
• Participate in project implementation, testing, commissioning, and acceptance activities.
• Support 24x7 operational requirements, including shift work and on-call support when required.

Responsibility

WHY JOIN US?

• We practice a vibrant & energetic office culture.
• We provide opportunities for career advancement within the company.
• Good performance is always rewarded accordingly.

“It's our people that make Astro Malaysia’s leading entertainment company. We are an inclusive employer, to enable everyone at Astro to be their best. We embrace differences – we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products/services and our community. We also understand and appreciate that diversity is a driver of creativity and innovation, which will make our business more competitive, compelling and profitable.”

JOB RESPONSIBILITIES:

What you will do:

• Operate, monitor, and maintain OTT, media encoding/transcoding, and broadcast platform services.
• Ensure the quality and availability of audio, video, transport stream, and network services.
• Investigate system faults, perform root-cause analysis, and implement corrective actions.
• Respond to incidents and service interruptions within agreed service levels.
• Perform system upgrades, patching, maintenance, and platform enhancements.
• Generate operational and performance reports and recommend service improvements.
• Maintain system documentation, operating procedures, and technical records.
• Collaborate with internal stakeholders, vendors, and support teams to resolve technical issues.
• Participate in project implementation, testing, commissioning, and acceptance activities.
• Support 24x7 operational requirements, including shift work and on-call support when required.

Technical Skills

• OTT Platform Technologies
• Media Encoding and Transcoding Technologies
• Broadcast Workflow and Media Delivery Systems
• TCP/IP Networking
• Multicast Networking
• Transport Stream Analysis
• SQL and MySQL Databases/Scripting
• AWS Cloud Services
• Server and Storage Infrastructure

REQUIREMENTS:

Who you are:

• Bachelor Degree in Computer Science, Information Technology, Telecommunications, Electrical & Electronics Engineering or related disciplines.
• Minimum 1–2 years of experience in Broadcast Engineering, IT Infrastructure, Networking, OTT, or related technical environments.
• Strong troubleshooting and analytical skills.
• Able to work on 12-hour rotational shifts and irregular hours when required.

Core Competencies

• Problem Solving and Root Cause Analysis
• Critical Thinking
• Team Collaboration
• Communication and Interpersonal Skills
• Incident Management
• Adaptability and Flexibility
• Continuous Learning
• Attention to Detail
• Ability to Work Under Pressure
• Proactive and Innovative Mindset