Associate Manager (Business Development), Health & Benefits, Malaysia

WTW; Kuala Lumpur; On-site; MYR 120,000 - 160,000; Full time

Job summary

WTW Malaysia is seeking a Health & Benefits business development professional to grow our H&B portfolio in Malaysia. You will lead pipeline development, provide client support, and deliver on H&B strategy and projects within a fast-paced team.

You will build strong relationships with clients and internal stakeholders, conduct market analysis, develop propositions, and help produce marketing and sales materials while maintaining high standards of service delivery.

Qualifications

• The Requirements emphasise a strong EB business development background with a track record of closing high-value corporate deals.
• Flexible and able to diagnose and resolve issues with a strong client service orientation.
• Excellent written and verbal communication skills across diverse stakeholders.
• Able to ask the right questions and seek help when needed to achieve objectives.
• Capable of working independently or within client teams in a fast-paced environment.
• Demonstrates accountability and takes pride in delivering quality work.
• Self-starter who embraces continuous challenge and stepping outside comfort zone.
• Ability to see beyond tasks and understand how work aligns with broader goals.

Responsibilities

• Support health & benefits projects and proposals development.
• Project delivery and account management; act as contact for internal stakeholders and clients.
• Sales management; ensure progress against objectives, budget, timeline, and quality.
• Develop benefits propositions; liaise with stakeholders and prepare client solutions and recommendations.
• Manage client expectations and raise issues to Practice Leader.
• Revenue target for H&B projects; manage an active, healthy pipeline.
• Conduct benchmarking studies and value-added analyses; summarize findings.
• Analyse and compare vendor products, services and contracts.
• Design, distribute and evaluate RFP responses.
• Communicate with colleagues and clients regarding data collection and project execution.
• Maintain and update sales materials; contribute to claims analysis reports.
• Build strong internal relationships; collaborate across cross-functional teams.
• Respond to questions promptly and professionally.

Skills

Business development

Client service

Communication skills

Questioning

Independent work

Accountability

Self-starter

Strategic thinking

Job description

Overview of the role:

As part of the health & benefits team, this role is primarily to develop and grow our H&B business in Malaysia. This would include active business development and pipeline management, provide technical training, client sales/ servicing support and to deliver on H&B strategy and BD projects.

Description

As part of the health & benefits team, this role is primarily to develop and grow our H&B business in Malaysia. This would include active business development and pipeline management, provide technical training, client sales/ servicing support and to deliver on H&B strategy and BD projects.

Performance Objectives

Clients

• Support health & benefits projects and proposals development
• Project delivery and account management. This would include serving as the contact for internal stakeholders and clients on delivery of services.
• Sales management, ensuring the progress against established objectives, budget, timeline, deliverables and quality standards
• Develop benefits propositions, liaising & negotiating with stakeholders and prepare client solutions & recommendations. This would include (but not limited to) day to day vendor collaboration, building/refining processes and developing marketing/sales materials
• Manage client expectations and raise appropriate issues to Practice Leader

Financial

• Revenue Target for H&B consulting projects and fee/commission based brokerage clients
• Manage an active and healthy sales pipeline that is aligned to revenue target

Excellence

• Conduct benchmarking studies and other research; provide value added analyses and summaries
• Analyse and compare vendor products, services and contracts
• Design, distribute and evaluate responses to surveys and RFPs
• Communicate and liaise effectively with colleagues and clients regarding data collection and project execution
• Maintain and update of all sales material
• Claims analysis report writing

People

• Build strong relationships internally and collaborate effectively on cross-functional teams
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Responding knowledgeably and quickly to champion questions

Qualifications

The Requirements

• Strong EB business development background. Proven experience with high corporate deals closing ratio
• Flexibility and proven ability to diagnose and resolve issues; strong client service orientation
• Strong written and verbal communication skills
• Ability to ask the right questions and seek help where appropriate
• Ability to work both independently and on client teams and enjoy a fast-paced environment
• Sense of accountability; owning one’s work and taking pride in it
• Self-starter; interest in continually challenging oneself and willingness to step outside of one’s comfort zone
• Interest and ability to think beyond the task at hand and understand how one’s work fits into the broader landscape