Associate Manager, Health & Benefits, Malaysia

WTW; Kuala Lumpur; On-site; MYR 150,000 - 210,000; Full time

Job summary

WTW in Kuala Lumpur seeks a Health & Benefits BD professional to develop and grow our H&B business in Malaysia. You will lead pipeline development, provide client sales support, and deliver on H&B strategy and BD projects.

Key responsibilities include managing projects for internal and client stakeholders, developing benefits propositions, and coordinating vendor collaborations to deliver timely, high-quality solutions.

Qualifications

• Strong EB business development background.
• Proven ability to close high value corporate deals.
• Strong written and verbal communication skills.
• Ability to work independently and on client teams in a fast-paced environment.
• Self-starter with willingness to step outside comfort zone.

Responsibilities

• Develop and grow H&B business in Malaysia.
• Manage project delivery and client servicing support.
• Drive revenue through active pipeline management and BD activities.
• Prepare client solutions, recommendations and marketing/sales materials.
• Coordinate with internal stakeholders and vendors to deliver on projects.
• Maintain and update sales materials and reports.

Skills

Business development

Corporate deals

Client service

Communication skills

Self-starter

Job description

Overview of the role:

As part of the health & benefits team, this role is primarily to develop and grow our H&B business in Malaysia. This would include active business development and pipeline management, provide technical training, client sales/ servicing support and to deliver on H&B strategy and BD projects.

Performance Objectives

Clients

• Support health & benefits projects and proposals development
• Project delivery and account management. This would include serving as the contact for internal stakeholders and clients on delivery of services.
• Sales management, ensuring the progress against established objectives, budget, timeline, deliverables and quality standards
• Develop benefits propositions, liaising & negotiating with stakeholders and prepare client solutions & recommendations. This would include (but not limited to) day to day vendor collaboration, building/refining processes and developing marketing/sales materials
• Manage client expectations and raise appropriate issues to Practice Leader

Financial

• Revenue Target for H&B consulting projects and fee/commission based brokerage clients
• Manage an active and healthy sales pipeline that is aligned to revenue target

Excellence

• Conduct benchmarking studies and other research; provide value added analyses and summaries
• Analyse and compare vendor products, services and contracts
• Design, distribute and evaluate responses to surveys and RFPs
• Communicate and liaise effectively with colleagues and clients regarding data collection and project execution
• Maintain and update of all sales material
• Claims analysis report writing

People

• Build strong relationships internally and collaborate effectively on cross-functional teams
• Demonstrate natural ease and effectiveness when dealing with clients/colleagues at all levels
• Responding knowledgeably and quickly to champion questions

The Requirements

• Strong EB business development background. Proven experience with high corporate deals closing ratio
• Flexibility and proven ability to diagnose and resolve issues; strong client service orientation
• Strong written and verbal communication skills
• Ability to ask the right questions and seek help where appropriate
• Ability to work both independently and on client teams and enjoy a fast-paced environment
• Sense of accountability; owning one’s work and taking pride in it
• Self-starter; interest in continually challenging oneself and willingness to step outside of one’s comfort zone
• Interest and ability to think beyond the task at hand and understand how one’s work fits into the broader landscape