Assistant Training Manager - F-B

Kenny Hills Hospitality Group; Kuala Lumpur; On-site; MYR 45,000 - 50,000; Full time

Benefits offered by this job

Opportunities for promotion

Job summary

Kenny Hills Hospitality Group in Kuala Lumpur is seeking an experienced Training personnel to support the Training Department across its 30 outlets. You will help develop training modules, guides and manuals, while coaching teams on service excellence and customer experience.

The role involves on-floor training, program implementation, and monitoring ROI. Travel to various outlets is expected to address performance gaps and sustain a strong training culture.

Qualifications

• IT proficiency with Canva and Excel experience.
• Must have TTT Certification.
• Minimum diploma or university degree in a relevant field.
• Ability to work independently and with upper management.

Responsibilities

• Assist in developing training systems, modules, guides and manuals.
• Support Training Manager to systemize the department and drive customer service excellence.
• Deliver training on the floor and provide on-the-spot feedback to teams.
• Create training tools and programs targeting tangible hospitality outcomes.
• Monitor and measure training effectiveness and ROI.
• Travel to outlets to observe operations and address gaps.

Skills

IT Proficiency

Communication skills

On-the-floor feedback

Team coordination

Education

Diploma/University degree in relevant field

TTT Certification

Tools

Canva

Excel

Job description

Kenny Hills Hospitality Group – Kuala Lumpur, Kuala Lumpur

Home to some of Kuala Lumpur’s most loved bakeries, restaurants and cafes, Kenny Hills Hospitality Group is all about food that is good for the soul alongside legendary service with 30 physical outlets across 10 brands.

Due to this, we are seeking an experienced and talented Training personnel. He/she is responsible in assisting the Training Department within Kenny Hills Hospitality Group for all aspects. Typical duties of Hospitality Training includes; Assist in developing Training System, Modules, Guides, Manuals and etc. He/She also need to assist the Training Manager to systemize the Training Department and build a strong Culture and emphasis in Customer Service Experience and Outstanding Hospitality. Enhance Product Knowledge skill-set techniques, Leadership Courses, Retraining, Mentoring, Coaching, Train-the -Trainer, Team Building programs.

Job responsibilities includes, but not limited to;

-Assist in develop strategies to achieve KPI’s and Goals, while addressing Hospitality Training Departments’ unique strengths and challenges.

-Required to be on the floor at times during operations to observe and perform on-the-spot feedback and training to the team.

-Assist in creating and implementing training tools, manuals and training programs that target tangible results in hospitality operations and customer service for all new team member and retraining for current team member (individual and overall).

-Assist in develop and monitor team member in obtaining the highest standards of service and customer care by implementing the best training practices and programs (classroom training, on-the-job training, etc).

-Assist in conduct training classes demonstrating proper work techniques and practical skills in work settings.

-Meticulously and objectively assess and track team members’ skills, performance and productivity to identify areas of improvement.

-Assist to monitor and evaluate training program’s effectiveness, success and ROI periodically and report on them.

-Champion a training culture within the Food and Beverage team to ensure succession planning, and a culture that exceeds the very best the industry has to offer.

-Assist in create time-based KPIs to facilitate strategic training based on the organizational goals.

-Resolve any specific problems and tailor training programs as necessary.

-Maintain a keen understanding of training trends, developments, best practices and provide leadership development education and train leadership skills for Management Level Team Member.

-Travel around outlets to identify weak points that need to be addressed in operations and customer service.

-Assist the Training Manager to collaborate with General Manager, HODs and Outlet Managers to ensure each outlet exceeds customers’ expectations and delivers our standard.

-Assist the Training Manager to collaborate with General Manager, HODs and Outlet Managers to increase team member engagement with the customers.

-Assist the Training Manager to oversees Customer Success initiatives to improve customer service ratings across all platforms and customer satisfaction.

-Assist the Training Manager to create company-wide customer feedback loop and help foster company-wide culture of Customer Success.

Hospitality Training Job Requirement;

• I.T. proficient and minimum diploma or university degree in relevant field (Canva, Excel etc)
• Knowledge on HRD Corp Etris portal is a must and have claimed and processed funds in previous role
• Must have TTT Certification
• A minimum of 3 years’ experience being in L&D or as a trainer in F & B.
• Ability to work without supervision and take instructions from upper management to execute them in a manner team members are willing to do.
• Well-groomed ,good hygiene and positive body language is a must.
• Possess own transport and able to travel outstation depending on opening of company outlets .
• Excellent written and verbal communication skills

Job Types: Full-time, Permanent

• Opportunities for promotion

Application Question(s):

• When is your expected start date
• The allocated budget for this role is RM4000 - RM4500, is that okay with you?