Assistant Restaurant Manager

Pok Ya Holdings Sdn Bhd; Kota Bharu; On-site; MYR 40,000 - 60,000; Full time

Job summary

Ayam Goreng PokYa in Malaysia is seeking an Assistant Restaurant Manager to oversee daily operations, lead the team, ensure food quality and safety, and maintain high service standards. You will drive outlet sales, control costs, prepare staff schedules, and collaborate with kitchen and service teams to deliver an excellent customer experience, while building a disciplined, high-performance team.

This role requires 2–3 years in F&B operations, strong leadership, Bahasa Melayu and English

Qualifications

• 2–3 years of experience in restaurant, F&B or hospitality operations.
• Strong leadership and people management skills.
• Fluent in Bahasa Melayu and English.
• Willing to work shifts, weekends and public holidays as required.

Responsibilities

• Oversee daily restaurant operations to ensure smooth, efficient and consistent execution.
• Lead, coach and develop team members to achieve standards.
• Prepare staff schedules and allocate duties to meet business needs.
• Monitor staff attendance, discipline, performance and productivity.
• Ensure SOPs, food safety, hygiene, cleanliness and safety standards are followed.
• Drive outlet sales performance and achieve sales targets and KPIs.
• Monitor costs: food, labour, inventory and waste for cost control.
• Maintain food quality, portion control, and speed of service.
• Manage customer feedback and resolve complaints professionally.
• Ensure the restaurant is clean, organized and standards are met.
• Coordinate with kitchen and service teams for timely orders.
• Manage daily cash handling and sales reconciliation.

Skills

Leadership

People management

Communication

Problem solving

Bahasa Melayu

English

Education

Diploma or Degree in Hospitality Management

Tools

POS systems

Restaurant management systems

Job description

Pok Ya Holdings Sdn Bhd

About the Role

Ayam Goreng PokYa is looking for a driven, responsible and experienced Assistant Restaurant Manager to join our growing team.

This role is responsible for overseeing daily restaurant operations, leading and developing the team, maintaining operational and food quality standards, and driving outlet sales and performance.

The successful candidate will play an important role in building a strong and disciplined team, maintaining consistent food and service quality, controlling operating costs, and delivering an excellent customer experience.

Key Responsibilities

• Oversee daily restaurant operations to ensure smooth, efficient and consistent execution.
• Lead, coach and develop team members to achieve operational, service and performance standards.
• Prepare staff schedules, allocate duties and ensure sufficient manpower according to business needs.
• Monitor staff attendance, discipline, performance and productivity.
• Ensure all company SOPs, food safety, hygiene, cleanliness and workplace safety standards are strictly followed.
• Drive outlet sales performance and achieve assigned sales targets and KPIs.
• Monitor food cost, labour cost, inventory, stock usage and wastage to ensure effective cost control.
• Ensure food quality, portion control, product consistency and speed of service meet Ayam Goreng PokYa standards.
• Manage customer feedback and resolve complaints professionally and effectively.
• Ensure the restaurant is always clean, organised and maintained to the required standards.
• Coordinate closely with kitchen and service teams to ensure accurate and timely order preparation.
• Manage daily cash handling, sales reconciliation and payment processes.
• Execute new product launches, promotions and operational initiatives at outlet level.
• Identify operational issues and take appropriate action to improve efficiency and customer experience.
• Build a positive, disciplined and high-performance team culture.
• Ensure proper opening, operating and closing procedures are followed.
• Perform other operational and management duties as required.

Requirements

• Minimum 2–3 years of experience in restaurant, F&B or hospitality operations.
• Experience as an Assistant Restaurant Manager, Restaurant Supervisor, Shift Manager or equivalent is an advantage.
• Strong leadership and people management skills.
• Good understanding of restaurant operations, food safety, hygiene and service standards.
• Understanding of sales targets, KPIs, food cost, labour cost, inventory and wastage control.
• Experience using POS and restaurant management systems is an advantage.
• Strong communication, problem-solving and decision‑making skills.
• Able to work in a fast‑paced environment and manage multiple priorities effectively.
• Customer‑focused with a strong sense of responsibility and accountability.
• Diploma or Degree in Hospitality Management, F&B Management, Hotel Management or related field is an advantage.
• Fluent in Bahasa Melayu and English.
• Willing to work shifts, weekends and public holidays according to business requirements.

Join Ayam Goreng PokYa and be part of a growing Malaysian F&B brand with opportunities to develop your career in restaurant operations and management.