Restaurant Outlet Operations Lead

AYAM GEPUK (M) SDN. BHD.; Kuantan; On-site; MYR 60,000 - 90,000; Full time

Job summary

AYAM GEPUK (M) SDN. BHD. in Kuantan, Malaysia, seeks an Outlet Manager to oversee restaurant operations, ensuring exceptional customer service, staff efficiency, and adherence to company standards. You will lead teams, manage inventory, and support sales initiatives while maintaining high food quality and hygiene.

The role requires strong leadership, practical knowledge of F&B management, and the ability to train staff, control costs, and drive profitability in a fast-paced environment.

Qualifications

• 3–5 years of experience in F&B operations, with at least 2 years in a supervisory or management role.
• Strong leadership, communication, and interpersonal skills.
• Knowledge of food safety, HACCP, and operational best practices.

Responsibilities

• Oversee daily outlet operations to ensure smooth, efficient business performance.
• Manage SOPs, food safety, hygiene, and company policies.
• Monitor food quality, service standards, and overall customer experience.
• Lead opening and closing procedures and staff scheduling; coach and motivate team.
• Foster a positive work environment and conduct on-the-job training.

Skills

Leadership

Communication

Interpersonal skills

Analytical skills

Problem solving

Staff management

Customer service

Education

Diploma/Bachelor's in Hospitality

Job description

AYAM GEPUK (M) SDN. BHD. in Kuantan, Malaysia, seeks an Outlet Manager to oversee restaurant operations, ensuring exceptional customer service, staff efficiency, and adherence to company standards. You will lead teams, manage inventory, and support sales initiatives while maintaining high food quality and hygiene.

The role requires strong leadership, practical knowledge of F&B management, and the ability to train staff, control costs, and drive profitability in a fast-paced environment.