ASSISTANT QUALITY MANAGER

CAPE EMS BERHAD; Kulai; Presencial; MYR 110 000 - 170 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Annual Wage Supplement (AWS)

Medical Coverage (Outpatient)

Dental & Optical Benefits

Resumo da oferta

CAPE EMS BERHAD in Malaysia is seeking a QA Manager to lead daily quality assurance and control activities across manufacturing operations. You will supervise the QA team, ensure products meet customer specifications, and drive effective resolution of quality issues with cross-functional teams.

You will plan inspections, review plans and records, coordinate readiness for new products and changes, coach staff on methods, perform root-cause analyses, and lead containment and CAPA processes to

Qualificações

• Diploma or bachelor's degree in Engineering, Quality, Manufacturing or a related technical discipline.
• At least five years of manufacturing QA or QC experience, including two years leading a quality team or supervising quality operations.
• Experience in electronics manufacturing services, including SMT, PCBA or box build, is preferred.
• Practical experience with customer complaints, corrective action and quality audits.
• Knowledge of manufacturing quality controls, inspection and measurement methods, SPC, MSA, 8D, CAPA, root cause analysis and ISO 9001.
• Familiarity with customer or industry standards applicable to the manufacturing site.
• Strong team supervision, audit coordination, customer communication, data analysis, reporting and cross-functional problem-solving skills.
• Ability to prioritize competing quality risks, make timely containment decisions and coach team members under pressure.

Responsabilidades

• Plan daily inspection coverage, assign work to engineers and personnel, and follow up on priorities and results.
• Review inspection and test plans, acceptance criteria, work instructions and quality records against customer specifications and product drawings.
• Coordinate quality readiness for new products and engineering changes with Production, Engineering and NPI, ensuring inspection methods, equipment and records are in place before release.
• Coach team members on inspection methods, defect classification, escalation and problem solving, and identify training needs.
• Lead containment and investigation of product defects and customer complaints, including sorting, rescreening and traceability checks.
• Guide root cause analysis, review 8D and CAPA responses, and verify that corrective actions prevent recurrence before closure.
• Coordinate routine quality updates with customers and suppliers, escalating major risks, specification disputes and concession requests to the QA Manager.
• Coordinate audit preparation, participate in customer and internal audits, and track findings to closure with responsible teams.
• Monitor yield, defect rates, rejections, rework and customer complaints, reporting trends and leading assigned improvement projects.
• Stop production, place affected material or shipments on hold, and request rescreening when suspected defects threaten product quality.
• Coordinate containment and recommend disposition of nonconforming material, approving disposition or release only within documented delegated authority.
• Escalate proposed recalls, major customer concessions and decisions outside delegated authority to the QA Manager.
• Work cross-functionally with QA and QC, Production, Engineering, NPI, Warehouse and Program Management, as well as customers, suppliers and auditors.

Conhecimentos

QA leadership

Quality systems

Root cause analysis

Data analysis

Audit coordination

Cross-functional

Formação académica

Bachelor's degree in Engineering

Diploma in Manufacturing/Quality

Ferramentas

SPC

MS Excel

QMS software

Descrição da oferta de emprego

Support the QA Manager in leading daily quality assurance and quality control activities across manufacturing operations. Supervise the assigned Quality team, ensure products meet customer and inspection requirements, and drive effective resolution of quality issues across functional teams.

Key responsibilities

Plan daily inspection coverage, assign work to engineers and personnel, and follow up on priorities and results.

Review inspection and test plans, acceptance criteria, work instructions and quality records against customer specifications and product drawings.

Coordinate quality readiness for new products and engineering changes with Production, Engineering and NPI, ensuring inspection methods, equipment and records are in place before release.

Coach team members on inspection methods, defect classification, escalation and problem solving, and identify training needs.

Lead containment and investigation of product defects and customer complaints, including sorting, rescreening and traceability checks.

Guide root cause analysis, review 8D and CAPA responses, and verify that corrective actions prevent recurrence before closure.

Coordinate routine quality updates with customers and suppliers, escalating major risks, specification disputes and concession requests to the QA Manager.

Coordinate audit preparation, participate in customer and internal audits, and track findings to closure with responsible teams.

Monitor yield, defect rates, rejections, rework and customer complaints, reporting trends and leading assigned improvement projects.

Stop production, place affected material or shipments on hold, and request rescreening when suspected defects threaten product quality.

Coordinate containment and recommend disposition of nonconforming material, approving disposition or release only within documented delegated authority.

Escalate proposed recalls, major customer concessions and decisions outside delegated authority to the QA Manager.

Work cross-functionally with QA and QC, Production, Engineering, NPI, Warehouse and Program Management, as well as customers, suppliers and auditors.

What we're looking for

Diploma or bachelor's degree in Engineering, Quality, Manufacturing or a related technical discipline.

At least five years of manufacturing QA or QC experience, including two years leading a quality team or supervising quality operations.

Experience in electronics manufacturing services, including SMT, PCBA or box build, is preferred.

Practical experience with customer complaints, corrective action and quality audits.

Knowledge of manufacturing quality controls, inspection and measurement methods, SPC, MSA, 8D, CAPA, root cause analysis and ISO 9001.

Familiarity with customer or industry standards applicable to the manufacturing site.

Strong team supervision, audit coordination, customer communication, data analysis, reporting and cross-functional problem-solving skills.

Ability to prioritize competing quality risks, make timely containment decisions and coach team members under pressure.

Employee Benefits

Annual Wage Supplement (AWS)

Comprehensive Outpatient Medical Coverage (Panel Clinic)

Dental & Optical Benefits

Cape EMS Berhad, headquartered in Senai, Johor is a leading Electronics Manufacturing Services (EMS) provider in Malaysia. The company offers end-to-end solutions, including design, manufacturing and global distribution of electronic components and devices. Its services cover complete box-build products for industrial and consumer electronics, aluminum die casting and machining. Cape EMS serves diverse global markets with multiple operational facilities.

Cape Manufacturing (M) Sdn. Bhd. located at 6, Jalan Firma 1/5, Kawasan Perindustrian Tebrau 1, 81100 Johor Bahru, specializes in complete electronic manufacturing assembly and box build services.