6711 - Quality Manager

Agensi Pekerjaan Minde Group Sdn Bhd; Johor; On-site; MYR 120,000 - 180,000; Full time

Job summary

Agensi Pekerjaan Minde Group Sdn Bhd, a Malaysia-based EMS provider in Johor, seeks a Quality Manager to lead the QMS, drive CAPA and audits, manage supplier quality, and ensure ISO compliance for operational excellence.

You will lead a cross-functional team, monitor KPIs, and champion Lean, Kaizen and continuous improvement, with hands-on experience in SMT/THT and PCB assembly and strong English proficiency.

Qualifications

• Bachelors in Engineering or related field; professional quality certs encouraged.
• Strong experience implementing and maintaining ISO QMS.
• Hands-on in 8D, FMEA and APQP methodologies.
• Experience with SMT, THT and PCB assembly processes.
• Excellent English communication and MS Office proficiency.

Responsibilities

• Lead and continuously improve the QMS across the organization.
• Own CAPA program, root cause analysis and non-conformance handling.
• Manage supplier quality performance and audits.
• Ensure IQ/OQ/PQ validation for processes and equipment.
• Monitor KPIs and reduce COPQ (scrap, rework, warranty, claims).
• Plan and execute internal and supplier audits and report findings.
• Lead customer complaints, claims and returns management.
• Drive OpEx and continuous improvement initiatives (Lean, Kaizen).
• Oversee EHS, regulatory compliance and documentation control.

Skills

Quality Management

ISO QMS

CAPA

8D

FMEA

APQP

Lean

Cross-functional leadership

Data analysis

Education

Bachelor's degree in Engineering (Electrical/Electronic/Mechanical)

Professional certificate in Quality Management/ISO

Tools

QMS software

Job description

A Malaysia-based Electronics Manufacturing Services (EMS) provider, specializing in PCB production, design, industrialization, and repair services. Serving industries like connectivity, electrification, medical, industrial, located in Johor, it supports regional and international markets with advanced manufacturing solutions.

Job Summary:

The Quality Manager will lead and implement quality management systems in compliance with ISOstandards, focusing on product inspection, process efficiency, and continuous improvement. This rolerequires strong leadership, strategic thinking, and collaboration with cross-functional teams to ensure thehighest standards of quality and operational excellence.

Job Description:

1. Quality Management:

• Own and continuously improve the QMS in compliance with ISO, customer, and corporate requirements.
• Lead CAPA, root cause analysis, and non-conformance management.
• Manage supplier quality performance, audits, corrective actions, and compliance.
• Ensure process validation (IQ/OQ/PQ) for new and existing processes.
• Monitor KPIs and reduce COPQ (scrap, rework, warranty, claims).
• Align quality objectives with business goals across departments.

2. Quality Audits (Internal & External):

• Own and manage the annual audit program.
• Plan and lead internal, customer, supplier, and certification audits.
  
• Ensure audit readiness and timely closure of findings.
• Drive corrective actions and system improvements.
• Report audit performance and compliance status to Management/HQ.

3. Auality Assurance and Customer Claims Management:

• Lead customer complaints, claims, and returns management.
• Ensure timely investigation, root cause analysis, and corrective actions.
• Monitor delivery quality performance and defect rates.
• Coordinate cross-functional resolution and prevention actions.

4. Operational Excellence (OpEx) & Continuous Improvement:

• Lead site OpEx framework and cross-functional improvement initiatives.
• Monitor productivity, yield, waste, and efficiency performance.
• Promote Lean, Kaizen, and best practices.
• Report OpEx performance to Management.

5. Environmental, Health & Safety (EHS) & Regulatory Compliance:

• Ensure compliance with EHS, legal, and scheduled waste requirements.
• Manage regulatory reporting and liaise with authorities.
• Conduct inspections, risk assessments, and corrective actions.
• Report EHS performance and compliance status.

6. Documentation, Compliance & Change Management:

• Maintain controlled procedures, records, and document control.
• Ensure compliance with customer, corporate, and regulatory requirements.
• Manage engineering and quality changes.

7. Personnel and Performance Management:

• Lead and develop the Quality team.
• Define KPIs, manage manpower, training, and performance evaluation.
• Foster accountability and continuous improvement culture.

8. Budget and Resource Management:

• Manage departmental budget and resource utilization.
• Drive cost‑saving initiatives without compromising quality.

9. Others

• Perform ad‑hoc tasks assigned by Management.

Requirement:

• Professional certificate or Bachelors Degree in Engineering (Electrical/Electronic/Mechanical) or related field.
• Minimum 5 years of hands‑on experience in Quality Management within the EMS industry.
• Strong experience in implementing and maintaining ISO QMS, with solid knowledge of 8D, FMEA, and APQP methodologies.
• In‑depth hands‑on experience in SMT, THT, and PCB assembly processes, with strong understanding of complex electronic manufacturing.
• Strategic thinker with the ability to drive quality initiatives in a dynamic business environment.
• Hands‑on and proactive with strong analytical skills, capable of identifying root causes and driving continuous improvement.
• Good command of English (verbal and written) and proficient in Microsoft Office applications.