Assistant Project Manager, Retail Tech & Client Delivery

Zeoniq Malaysia Sdn Bhd; Puchong; Sur place; MYR 60 000 - 90 000; Plein temps

Résumé du poste

Zeoniq Malaysia Sdn Bhd is seeking an IT Project Coordinator to manage corporate and dealer accounts, coordinate project requirements, and support software implementation for retail and F&B clients in Malaysia. You will define scope, timelines, and deliverables while coordinating cross-functional teams and communicating with clients.

The role emphasizes strong planning, stakeholder management, and the ability to travel to client sites as needed.

Qualifications

• Diploma or degree in Information Technology, Computer Science, Business Administration, Project Management, or a related field.
• At least 3 years of relevant experience in IT project coordination, software implementation, corporate account management, or a similar role.
• Experience with POS systems, accounting software, or retail and F&B technology solutions would be an advantage.
• Strong project planning and organizational skills, with the ability to manage multiple accounts and deadlines.
• Good understanding of requirements gathering, project documentation, and software implementation processes.
• Excellent communication and relationship management skills, with confidence in conducting client meetings and presentations.
• Strong problem-solving skills and the ability to manage client expectations and coordinate issue resolution.
• Ability to coordinate cross-functional teams, and follow through on commitments.
• Proficiency in Excel, presentation software, and project management tools.
• Willingness to travel to client sites when required.

Responsabilités

• Manage corporate and dealer accounts, serving as the main point of contact for project coordination and client relationships.
• Work with clients and management to define project requirements, scope, timelines, milestones, and deliverables.
• Support pre-sales activities, including preparing product demonstrations, gathering requirements, and drafting Scope of Work documents.
• Plan and coordinate project tasks across teams, monitor progress, and follow up to ensure timely delivery.
• Identify project risks and delays, recommend solutions, and elevate issues when necessary.
• Coordinate with internal Product & Program teams on client requests, system enhancements, and delivery timelines.
• Improve customer onboarding processes and service procedures to support a smooth transition to system use.
• Prepare user guides, training materials, and other resources to help clients understand and use our solutions.
• Provide product guidance and coordinate with Support and Product teams to resolve complex issues and corporate client escalations.
• Lead project meetings and provide regular updates to clients, management, and other stakeholders.

Connaissances

Project coordination

Client relationship management

Requirements gathering

Software implementation

Communication

Cross-functional coordination

Problem solving

Formation

Diploma or degree in IT/CS/Business Admin/PM

Outils

Excel

Presentation software

Project management tools

Description du poste

Zeoniq Malaysia Sdn Bhd is seeking an IT Project Coordinator to manage corporate and dealer accounts, coordinate project requirements, and support software implementation for retail and F&B clients in Malaysia. You will define scope, timelines, and deliverables while coordinating cross-functional teams and communicating with clients.

The role emphasizes strong planning, stakeholder management, and the ability to travel to client sites as needed.