Assistant People and Culture Manager

Heinemann Duty Free Malaysia Sdn Bhd

Sepang

On-site

MYR 120,000 - 180,000

Full time

3 days ago

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Benefits offered by this job

Dental or Optical

Child Care and Personal Support Leave

Birthday/Baby Token

Medical coverage for dependent

Annual Leave

Purchase Transport, Meal andAttendance

Job summary

Heinemann Duty Free Malaysia Sdn Bhd seeks a People & Culture professional to lead learning and development and ensure smooth HR operations across the organisation. You will shape capability-building, onboarding, and employee experience in a regional travel-retail context.

You will partner with business leaders, coordinate training programmes, manage onboarding/offboarding, and drive employee relations while upholding local labour laws.

Qualifications

Degree in Human Resources, Business Admin or related discipline.
Minimum 6 years of experience in Human Resources with exposure to Learning & Development and HR Operations.

Responsibilities

Lead Learning & Development initiatives including onboarding, service excellence, product knowledge and capability-building programmes.
Partner with managers to identify training needs and coordinate internal or external programs.
Manage end-to-end onboarding and offboarding processes including documentation, inductions and probation tracking.
Act as the go-to person for employee relations, disciplinary issues, grievances and performance discussions; ensure compliant and harmonious workplace.

Skills

Learning & Development

Employee Relations

Stakeholder Management

Training Coordination

Communication

Education

Degree in Human Resources

Business Administration

Tools

Microsoft Office

HRIS

Job description

As a member of our family-owned business, you will spearhead the development of our people and culture by driving learning and development initiatives while partnering with business leaders on key People & Culture activities. You will play an active role in building employee capability, enhancing employee experience, and ensuring the effective execution of HR operations across the organisation.

Key Accountabilities

Learning and Development (50% accountability)

Coordinate and implement learning and development initiatives, including onboarding, service excellence, product knowledge and other capability-building programmes aligning with business needs.

Partner with people managers to identify training needs, develop training program internally or engage with external vendor, leverage from existing training program provided by regional and global adapting to local needs.

Conduct training, coaching and field observations to reinforce operational standards, customer service excellence and employee development.

Manage end-to-end onboarding and offboarding processes to ensure a positive employee experience, including pre-employment documentation, airport pass applications, induction planning, buddy programme coordination, probation tracking, exit interviews and clearance processes.

Employee Relations, Industrial Relations and Engagement Activities (50% accountability)

Act as a go-to person for employee relations matter including disciplinary issues, grievances and performance related discussions, ensuring a harmonious working environment striking a balance in achieving business performance and human centricity.

Plan and execute employee engagement activities that foster a positive and diverse workplace culture.

Ensure that internal processes are adhered to, specific to the Company's Employee Handbook, Code of Conduct, Code of Ethics, and other processes where performance and service standards are reviewed and measured, and where necessary, conduct due diligence procedures to meet regulatory and labour law requirements.

Contribute in People & Culture projects, digitalisation initiatives and continuous improvement efforts to enhance organisational effectiveness.

About you

Degree in Human Resources, Business Admin or a related discipline.

Minimum 6 years of experience in Human Resources with exposure to both Learning & Development and HR Operations, in a retail or commercial environment.

Experience in coordinating or facilitating training programmes and employee development initiatives.

Working knowledge of employee relations practices and Malaysian employment legislation.

Excellent command of English and Bahasa Malaysia, both written and spoken. Proficiency in Mandarin is an added advantage.

Strong influencing, communication and stakeholder management skills.

Proficient in Microsoft Office and HR systems.

Important note: We are committed to creating leadership teams that reflect diverse perspectives, experiences, genders and age groups. If certain groups are currently underrepresented in a particular area, we may tailor our communication and outreach efforts to encourage more people from those groups to apply. However, everyone is encouraged to apply, and all hiring decisions are made based on qualifications, experience and role fit.

Your application will include the following questions:

Which of the following languages are you fluent in?
How many years' experience do you have in industrial relations & employment law?
How many years' experience do you have as a Learning and Development Staff?

Heinemann Duty Free Malaysia Sdn Bhd (HDFM) is a subsidiary of Heinemann Asia Pacific Pte Ltd with Head Office based in Hamburg, Germany. We are a German travel retail and distribution company, and the group has over 130 years of experience in international Duty Free & Travel Retail, specializing in distribution and travel retail, with state-of-the-art logistics solutions.

Heinemann Duty Free Malaysia offers a spectacular assortment of Fragrances, Skincare, Makeup, Watches and Jewellery, and Confectionery. Our retail space in KLIA Terminal 2 spans 1,686sqm to provide a more convenient shopping experience for passengers and delivering exceptional brand and service promises.

Perks and benefits