Assistant Outlet Manager - Auto Protection & Sales Growth

Performance Films (M) Sdn Bhd; Johor Bahru; Presencial; MYR 45.000 - 67.000; Jornada completa

Descripción de la vacante

Performance Films (M) Sdn Bhd in Johor Bahru is seeking an Assistant Outlet Manager to lead outlet operations, drive sales growth and coach the team. This role requires strong leadership, customer service excellence and a hands-on approach to day-to-day retail management.

You will develop sales plans, build relationships with car owners and partners, monitor performance and ensure quality service. The ideal candidate has 4+ years in retail/outlet management and is fluent in English, Malay, and

Formación

• Diploma/Degree in Business, Retail Management, or related field.
• Minimum 4 years of experience in retail or outlet management, including 1–2 years in a supervisory/leadership role.
• Experience in retail, auto detailing or automotive retail is an advantage.
• Proficient in English, Bahasa Malaysia, and Mandarin.
• Valid driving license and own transport.
• Willing to work on weekends and public holidays.

Responsabilidades

• Lead full outlet operations and drive monthly revenue targets.
• Develop and execute outlet sales plans to achieve monthly and annual targets.
• Identify new business opportunities and build relationships with car owners, dealers, workshops and industry partners.
• Monitor sales performance, customer inquiries, quotations, appointments and conversion rates.
• Lead, coach and motivate the sales and installation teams.
• Ensure customers receive professional advice, quality service and timely follow-up.
• Handle customer concerns and resolve operational issues.
• Monitor expenses, inventory, manpower planning and efficiency.
• Ensure installation work and branch presentation meet quality standards.
• Prepare regular sales, operational and performance reports for management.
• Analyse competitors, market trends and customer feedback.
• Support local marketing activities and campaigns.
• Assist special assignments and ad-hoc projects as required.

Conocimientos

Leadership

Sales

Customer service

People management

Educación

Diploma or degree in Business/Retail Management

Descripción del empleo

Performance Films (M) Sdn Bhd in Johor Bahru is seeking an Assistant Outlet Manager to lead outlet operations, drive sales growth and coach the team. This role requires strong leadership, customer service excellence and a hands-on approach to day-to-day retail management.

You will develop sales plans, build relationships with car owners and partners, monitor performance and ensure quality service. The ideal candidate has 4+ years in retail/outlet management and is fluent in English, Malay, and