Assistant Outlet Manager

WORQ Enterprise; Malaysia; On-site; MYR 60,000 - 110,000; Full time

Job summary

WORQ Enterprise is seeking an Assistant Outlet Manager to support the Outlet Manager in delivering exceptional member experiences and maintaining high standards across the outlet. The role focuses on operations, manpower management, and administration to ensure smooth daily performance.

The ideal candidate is hands‑on, service‑oriented, and proactive, with strong organisational and interpersonal skills and a passion for fostering a welcoming coworking environment. Weekend work may be required.

Qualifications

• Diploma or Bachelor’s degree in Business Management, Hospitality, or related field.
• At least 3 years of customer service management experience preferred.
• Excellent command of spoken and written English, leadership and interpersonal skills.

Responsibilities

• Lead and supervise day-to-day outlet operations to ensure reliable service delivery.
• Engage with members to ensure satisfaction, resolve complaints swiftly, and implement improvements.
• Serve as the main contact with building management and landlords for facility issues.
• Assist in managing membership contracts and pre-opening activities for new outlets.
• Collaborate with Facility Management and Projects to drive outlet enhancements.
• Work with Sales and Marketing & Community to increase outlet occupancy and engagement.
• Plan manpower schedules to ensure optimal coverage across all shifts and lead onboarding of new team members.
• Prepare daily, weekly and monthly operational reports and monitor stock levels.

Skills

Leadership

Customer service

Time management

Negotiation

Empathy

Teamwork

Self-management

Communication

Multitasking

Critical thinking

Education

Diploma / Bachelor’s degree in Business Management, Hospitality, or related field

Job description

The Assistant Outlet Manager supports the Outlet Manager in ensuring smooth daily operations, delivering excellent member experiences, and maintaining high operational standards across the outlet. This role plays a key part in supporting team leadership, operational execution, member engagement, and outlet performance. The ideal candidate is hands‑on, service‑oriented, and proactive, with strong organisational and interpersonal skills, and a passion for creating a welcoming and well‑managed coworking environment.

I) Operations Management

• Lead and supervise the day-to-day operations of the outlet, ensuring smooth, efficient, and high-quality service delivery.

• Proactively engage with members to ensure satisfaction. Investigate and resolve complaints swiftly and professionally, implementing solutions that enhance member experience.

• Act as the primary point of contact with building management and landlords, addressing facility-related issues promptly and effectively.

• Support the Outlet Manager in managing membership contracts.

• Participate in the pre-opening process by ensuring the seamless setup and successful launch of a new outlet.

• Lead and collaborate with Facility Management and Project to manage outlet enhancement.

• Lead and collaborate with Sales and Marketing & Community to drive outlet occupancy and community.

• Continuously identify and implement ideas that drive team efficiency, service quality, and overall outlet performance.

II) Manpower Management

• Plan and manage manpower scheduling to ensure optimal coverage and productivity across all shifts.

• Interview, hire, and onboard new team members, ensuring a smooth transition and alignment with company standards and culture.

• Manage, motivate, and support an exceptional outlet team, fostering a collaborative, positive, and performance-driven work environment.

III) Administration & Reporting

• Prepare and submit comprehensive daily, weekly, and monthly operational reports.

• Monitor and maintain appropriate stock and supply levels to support uninterrupted operations.

IV) Others ad hoc tasks as and when assigned by superior.

• Candidate to possess a Diploma / Bachelor’s degree in Business Management, Hospitality, or related field required.

• At least 3 (THREE) years of customer service management experience is preferred.

• Excellent command of spoken and written English, leadership, time management, customer service, good negotiation, empathetic, teamwork, self-management, listening, interpersonal skills, and the ability to think out of the box

• Strong leadership and team management skills.

• Self-starter individuals with a strong drive to achieve.

• Strong organizational and problem solving abilities.

• You must be ambitious, dynamic, self‑motivated and customer centric.

• To complete projects on schedule, you must be able to multitask, work under pressure, have critical thinking skills, and be able to prioritize.

• A passion for creating a vibrant and collaborative community within the coworking space.

• Able to work on weekends when required.